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Technical Support Specialist
2 months ago
Type: Full time
Company: HCL Technologies
Overview:
As an Onsite Support Technician, you will leverage your technical expertise to deliver exceptional service to end users. This role requires a minimum of one to three years of relevant experience in the IT support field.
Key Responsibilities:
- Deliver high-quality technical assistance to users.
- Troubleshoot and resolve hardware and software issues.
- Maintain effective communication with clients to ensure satisfaction.
- Document and track support requests in a timely manner.
- Collaborate with team members to enhance service delivery.
- Participate in ongoing training and development to stay current with technology trends.
Qualifications:
Ideal candidates will possess a strong foundation in IT support, with a focus on customer service and problem-solving skills.