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IT Support Specialist

2 months ago

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Job Description

Job Summary:

KDDI America, Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, including PC, Server, and Azure support.

Key Responsibilities:

  • Provide technical support to customers, including installation, upgrading, configuration, troubleshooting, and ongoing usability of workstations, printers, peripheral equipment, networking hardware, VPN, and software.
  • Assist and support customers with hardware, software, questions, and network-related problems.
  • Manage related to servers and network documentation.
  • Creates, manages, documents, and updates trouble tickets as necessary within the company ticketing system.
  • Research new technologies, products, and network equipment and share information with coworkers.
  • Support customers for Microsoft Active Directory environment, desktop application, email, and NW devices.
  • Escalation of problems when unable to resolve.
  • Other duties as assigned by Supervisor.
  • Provides advanced-level technical support with the Microsoft suite of products (Windows 10, Microsoft 365, etc.).
  • Ensures successful completion of all daily tasks (externally and self-assigned).
  • Know and experience for Azure service and VM.
  • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.

Requirements:

  • English (Required), Japanese (Preferred).
  • Helpdesk support experience (Preferred).
  • 2+ years of TCP/IP network work experience or equivalent knowledge.
  • Communication skills with customers, vendor/carrier, and company staff.
  • Documentation skills.
  • Microsoft office products (Visio, Word, etc.) skills.
  • Own car for visiting customer offices.
  • Know Azure and VM.
  • MCSA/MCSE (Desired).
  • CA Driver's license.

Benefits:

  • Medical & Dental & Vision- Full Time Only.
  • Basic Life Insurance and AD&D.
  • Short-Term Disability Insurance.
  • Flexible Spending Account (FSA).
  • Employee 401 (K) Savings Plan.
  • Vacation Time.
  • Thirteen Paid Holidays per year.
  • Sick Time.
  • Tuition Reimbursement Program.