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Technical Support Specialist

2 months ago

Torrance, California, United States HCL Technologies Full time
Position: Desktop Support / Field Service
Employment Type: Full-time

Overview:
As an Onsite Support Technician, you will leverage your technical expertise, with a minimum of one to three years of experience, to deliver exceptional service to end users. Your key responsibilities will include:
  • Delivering high-quality technical assistance to users.
  • Diagnosing and resolving hardware and software issues.
  • Ensuring user satisfaction through effective communication and support.
  • Collaborating with team members to enhance service delivery.
  • Maintaining documentation of support activities and solutions.

Key Skills:
Proficiency in troubleshooting, excellent interpersonal skills, and a commitment to providing outstanding customer service are essential for success in this role. Your contributions will play a vital role in maintaining operational efficiency and user satisfaction.