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Technical Support Specialist

2 months ago

Torrance, California, United States HCL Technologies Full time
Position: Desktop Support / Field Service
Type: Full time

Location: Torrance, California

Overview:
As an Onsite Support Technician, you will leverage your technical expertise, with a minimum of one to three years of experience, to deliver exceptional service to end users. Your key responsibilities will include:
  • Delivering high-quality technical assistance to users.
  • Diagnosing and resolving hardware and software issues.
  • Ensuring optimal performance of desktop systems.
  • Providing training and support to users as needed.
  • Collaborating with other IT professionals to enhance service delivery.

Key Skills:
Strong problem-solving abilities, excellent communication skills, and a commitment to customer satisfaction are essential for success in this role. You will play a crucial part in maintaining the operational efficiency of IT services within the organization.