Technical Support Specialist
2 weeks ago
Are you feeling unrecognized for your contributions?
- Frustrated with monotonous tasks that hinder your professional growth?
- Disheartened by the thought of another day at work just to earn a paycheck?
- Experiencing long workdays that seem never-ending?
- Yearning for a role that respects your personal time?
Are you a dynamic and enthusiastic tech-savvy individual who thrives on solving client challenges and being their go-to support? DivergeIT could be the perfect fit for you, especially if you are eager to learn exciting new technologies every day.
What will your responsibilities include? As a Specialist at DivergeIT, you will provide remote assistance to select clients operating in both Windows and Apple environments. Your role will involve supporting the latest Office 365 and cloud-based technologies (such as Azure, Endpoint Manager, and MFA) across various client setups. You will collaborate with a team that boasts a wide range of experience and expertise.
Who is the ideal candidate? We seek an individual with over 3 years of helpdesk experience (experience in a Managed Service Provider setting is a significant advantage). This position is not a full-time remote opportunity and is intended for applicants located within a specific radius.
The perfect candidate will have a solid understanding of Microsoft 365 (Admin portal), Azure, Intune (Endpoint Manager), Microsoft Windows 10, Office applications, and MAC systems up to Sonoma. You must possess a strong foundation in troubleshooting user desktop issues related to network connectivity, email, printers, and user account permissions. Regardless of your current knowledge, this role will challenge you to quickly adapt to supporting a diverse array of productivity and business applications that our clients utilize to operate their enterprises. Compensation will be aligned with your experience and demonstrated skill set. Currently, our team operates remotely, utilizing Teams and Connectwise for communication and daily tasks, so you will need to work independently with minimal supervision while still achieving your daily KPIs. Additionally, you will participate in a rotation for on-call support.
About DivergeIT: We are a dedicated group of professionals providing Information Technology Services to multiple clients in various regions. Our aim is to foster a diverse work environment that enables you to acquire new skills and refine existing ones while maintaining a healthy work-life balance. Each day will present new challenges to enhance your technical abilities. If you are motivated and keen on accelerating your knowledge, consider becoming part of the dynamic team at DivergeIT.
Experience Required: Minimum of 3 years in IT Technical Support.
Preferred Certifications:
- Windows MCP
- Windows MDAA (Modern Desktop Administrator Associate)
- Apple Certified Support Professional (ASCP) 10.13
- Apple Certified Associate - Mac Integration Basics 10.13
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