Technical Support Specialist for IT Services

2 weeks ago

Torrance, California, United States Golden Star Technology Full time
Job Overview

GENERAL SUMMARY:

The IT Helpdesk Support Specialist serves as the primary contact for diagnosing and resolving issues related to laptop and desktop hardware, software applications, mobile devices, and printing solutions for both internal and external clients. This position also entails the creation, deployment, and maintenance of standardized Windows desktop configurations, along with providing assistance for connectivity and basic networking challenges, including the setup and modification of cabling and computer systems.

KEY RESPONSIBILITIES:

  1. Engage with users and supervisors to identify and troubleshoot issues effectively.
  2. Evaluate, test, and manage software updates and modifications to ensure optimal functionality, guiding users on how to leverage these enhancements.
  3. Construct, deploy, and uphold standard Windows desktop images and application installation packages.
  4. Assist user groups in strategizing equipment placements and reallocations to enhance system efficiency, advising on necessary changes when inefficiencies are detected.
  5. Facilitate the setup of new hardware systems, including workstations, printers, and other peripherals.
  6. Provide on-site support for data migration and orientation regarding the operation of Microsoft operating systems and office applications.
  7. Oversee corporate IT infrastructure, including wireless networks, physical security measures, and telecommunication systems.
  8. Stay informed about emerging security threats and respond promptly or recommend actions to IT management as needed.
  9. Participate in a scheduled rotation to offer after-hours emergency support during evenings, weekends, and holidays.
  10. Adhere to the maintenance plan as directed by the IT department and document outcomes in the designated tracking systems.
  11. Perform additional duties as assigned by the IT Services Manager.

QUALIFICATIONS:

  1. Minimum of 2 years of experience in Helpdesk Desktop support.
  2. A four-year degree in Computer Science or an MCSE certification is preferred.
  3. Preferred certifications include CompTIA, Microsoft, Cisco, DELL, etc.
  4. Strong proficiency in Microsoft Windows 7/10/11 and the Microsoft Office 2016 suite.
  5. Working knowledge of LAN/WAN and tiered application architecture.
  6. Basic understanding of Incident Management and IT ticketing systems, such as Zendesk.
  7. Experience in providing customer support for client/server applications in a multi-site environment.
  8. Exceptional customer service skills, both verbal and written.
  9. Strong organizational and problem-solving abilities.
  10. Capability to manage multiple tasks in a dynamic environment.
  11. Ability to foster and maintain positive professional relationships with internal colleagues and external clients.
  12. Willingness to travel up to 10% of the time.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee may occasionally be required to stand, walk, sit, use hands to manipulate objects, reach with hands and arms, climb stairs, and communicate verbally. The employee must have the ability to occasionally lift and/or move up to 25 pounds. Specific vision abilities required include the ability to distinguish objects visually.

WORK ENVIRONMENT:

Employees are expected to perform their duties in an environment that promotes respect and is free from discrimination, intimidation, coercion, or harassment. Work is primarily conducted indoors in an office, laboratory, or warehouse setting, which may involve varying conditions. The noise level in the work environment is typically low to moderate, with higher levels potentially present in laboratory or warehouse settings. Employees may be required to travel or work overtime as necessary.

SAFETY:

Contribute to a culture of safety and environmental responsibility by adhering to company and departmental safety protocols. Employees may encounter hazards or hazardous materials that necessitate the use of personal protective equipment. It is imperative to operate equipment safely and report any unsafe conditions or practices to a supervisor. Any accidents or near misses must be reported immediately.

MATERIALS HANDLED:

  • Chemicals: No
  • Biologicals: No
  • Hazardous Waste: No
  • Radiation: No

EQUIPMENT USED:

  • General personal protective equipment (gloves, lab coat, etc.): No
  • Closed Toe Non-Cloth Shoes: No
  • Safety Glasses: No
  • Safety Shoes: No
  • Respirator: No
  • Forklift: No

ADDITIONAL INFORMATION:

  • This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. Responsibilities and activities may change at any time with or without notice.

  • Technical Support Specialist for IT Services

    1 week ago

    Torrance, California, United States Golden Star Technology Full time

    Job OverviewGENERAL SUMMARY:The IT Helpdesk Support Specialist serves as the primary contact for diagnosing and resolving issues related to laptop and desktop computers, software applications, mobile devices, and printing services for both internal and external clients. This position also entails the creation, deployment, and upkeep of standardized Windows...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States DivergeIT Full time

    Are you frustrated with:Lack of recognition for your contributions from clients?Engaging in monotonous tasks that hinder your professional growth?Feeling unmotivated to go to work just for a paycheck?Experiencing long, tedious workdays?Desiring a position that allows for a healthy work-life balance?Are you a dynamic and enthusiastic tech-savvy individual who...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States Company Private Full time

    Job OverviewPosition: Tier 2 Technical Support SpecialistROLE SUMMARY:This role is essential in delivering exceptional technical assistance to users, both remotely and in-person. The ideal candidate will possess outstanding diagnostic abilities, excellent communication skills, and a welcoming attitude.The Tier 2 support team is tasked with monitoring,...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States DivergeIT Full time

    Are you feeling unrecognized for your contributions?Frustrated with monotonous tasks that hinder your professional growth?Disheartened by the thought of another day at work just to earn a paycheck?Experiencing long workdays that seem never-ending?Yearning for a role that respects your personal time?Are you a dynamic and enthusiastic tech-savvy individual who...

  • Technical Support Specialist

    1 week ago

    Torrance, California, United States DivergeIT Full time

    Are you feeling unrecognized for your contributions?Frustrated with monotonous tasks that hinder your professional growth?Wishing for a more fulfilling work environment?Experiencing long, tedious workdays?Desiring a role that respects your personal time?We are seeking a dynamic and enthusiastic tech-savvy individual who enjoys solving client challenges and...

  • Technical Support Specialist

    1 week ago

    Torrance, California, United States DivergeIT Full time

    Are you frustrated with:Lack of recognition for your contributions from clients?Engaging in monotonous tasks that hinder your professional growth?Feeling unmotivated to go to work just for a paycheck?Experiencing long, unfulfilling workdays?Desiring a role that allows for a balanced personal life?Are you a dynamic and enthusiastic tech-savvy individual who...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States DivergeIT Full time

    Are you frustrated with:Not receiving recognition for your contributions from clients?Engaging in monotonous tasks that hinder your professional growth?Feeling unenthusiastic about going to work just for a paycheck?Experiencing long, tedious workdays?Wishing for a role that allows for a balanced personal life?Are you a passionate and energetic tech...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States DivergeIT Full time

    Are you experiencing:A lack of recognition for your contributions from clients?Engaging in monotonous tasks that hinder your professional growth?Feeling unenthusiastic about going to work just for a paycheck?Having your work hours feel endless?Desiring a role that allows for a balanced personal life?Are you a dynamic and enthusiastic tech-savvy individual...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States DivergeIT Full time

    Are you frustrated with:Lack of recognition for your contributions from clients?Engaging in monotonous tasks that hinder your professional growth?Feeling unenthusiastic about your daily work routine?Experiencing long, tedious workdays?Desiring a position that respects your personal time?Are you a dynamic and enthusiastic tech-savvy individual who enjoys...

  • Technical Support Specialist for IT Services

    2 weeks ago

    Torrance, California, United States Golden Star Technology Full time

    Job OverviewGENERAL SUMMARY:The IT Service Desk Technical Support role serves as the primary contact for resolving issues related to laptop and desktop hardware, software applications, mobile devices, and printing services for both internal and external clients. This position also entails the creation, deployment, and upkeep of standardized Windows desktop...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States HCL Technologies Full time

    Position: Desktop Support / Field ServiceEmployment Type: Full timeLocation: Torrance, CaliforniaOverview:As an Onsite Support Technician, you will leverage your technical expertise to deliver exceptional service to end users. This role requires a minimum of one to three years of relevant experience, focusing on the following key responsibilities:Customer...

  • Technical Support Specialist

    1 week ago

    Torrance, California, United States HCL Technologies Full time

    Position: Desktop Support / Field ServiceType: Full timeOverview:As a vital member of the support team, the Onsite Support Technician will leverage a minimum of one to three years of technical expertise to deliver exceptional service to end users. The primary responsibilities include:Delivering customer support and resolving technical issues...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States HCL Technologies Full time

    Position: Desktop Support/Field ServiceType: Full timeLocation: Torrance, CaliforniaOverview:As an Onsite Support Technician, you will leverage your technical expertise, with a minimum of one to three years of experience, to deliver exceptional service to end users. Your primary responsibilities will include:Providing customer support and troubleshooting...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States Elite Sourcing LLC Full time

    IT Support Technician Elite Sourcing LLC is seeking an IT Support Technician to join our dynamic team. This role is ideal for individuals eager to develop their skills and advance within the organization. The responsibilities include managing user inquiries, addressing technical issues, and providing remote support. The successful candidate will possess a...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States Elite Sourcing LLC Full time

    IT Support Technician Elite Sourcing LLC is seeking an IT Support Technician. This role is designed for individuals eager to grow and advance within the organization, focusing on assisting users through various communication channels. The ideal candidate should possess a Bachelor's degree in Computer Science or a related discipline, along with relevant...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States Elite Sourcing LLC Full time

    IT Help Desk Technician Elite Sourcing LLC is seeking a dedicated IT Help Desk Technician. This role is designed for individuals eager to develop their skills and advance within the organization. The responsibilities include managing user inquiries via phone and email, as well as delivering remote support. The ideal candidate should possess a Bachelor's...

  • Technical Support Specialist

    1 week ago

    Torrance, California, United States HCL Technologies Full time

    Position: Desktop Support / Field ServiceEmployment Type: Full-timeOverview:As an Onsite Support Technician, you will leverage your technical expertise, with a minimum of one to three years of experience, to deliver exceptional service to end users. Your key responsibilities will include:Delivering high-quality technical assistance to users.Diagnosing and...

  • Technical Support Specialist

    1 week ago

    Torrance, California, United States HCL Technologies Full time

    Position: Desktop Support / Field ServiceType: Full timeCompany: HCL TechnologiesOverview:As an Onsite Support Technician, you will leverage your technical expertise to deliver exceptional service to end users. This role requires a minimum of one to three years of relevant experience in the IT support field.Key Responsibilities:Deliver high-quality technical...

  • Technical Support Specialist

    2 weeks ago

    Torrance, California, United States HCL Technologies Full time

    Position: Desktop Support / Field ServiceType: Full timeLocation: Torrance, CaliforniaOverview:As an Onsite Support Technician, you will leverage your technical expertise, with a minimum of one to three years of experience, to deliver exceptional service to end users. Your key responsibilities will include:Delivering high-quality technical assistance to...

  • Technical Support Specialist

    1 week ago

    Torrance, California, United States TalentZok Full time

    Job OverviewPosition: IT Help Desk Technician (POS)SummaryAre you seeking a rewarding career with a dynamic organization? This role involves various responsibilities that are essential to our operations.We have an immediate opening for an IT Help Desk Technician (POS) who has:Experience in IT Help Desk - Retail/POS (Entry Level: 1-3 years, Mid Level: 3-6...