Technical Program Manager II, Incident Communication Strategy
1 week ago
Minimum qualifications:
Bachelor's degree in a technical discipline or equivalent practical experience. 2 years of experience in program management.
Experience in the privacy domain, particularly in incident management, relevant regulations, and challenges.
Proven track record in driving mature program operations.
Preferred qualifications:
BA/BS in Information Systems, Computer Science, Engineering, Business, or a related area. 5 years of experience in program or operations management within a high-tech setting. 2 years of experience leading cross-functional or cross-team initiatives.
Proficient in managing cross-functional projects in a data-driven environment.
Exceptional cross-functional communication skills with product teams.
About the role:
A problem isn't truly resolved until it is addressed comprehensively. At Google, we develop products that create opportunities for everyone, whether locally or globally.
As a Technical Program Manager, you will leverage your technical expertise to oversee complex, multi-disciplinary projects from inception to completion.
You will collaborate with stakeholders to define requirements, identify risks, manage project timelines, and communicate effectively with cross-functional partners throughout the organization.
You will be equally adept at articulating your team's analyses and recommendations to executives as you are at discussing technical trade-offs in product development with engineers.
Our objective is to create a Google that reflects the diversity of the world around us — we strive for Googlers to thrive and grow when they join us.
In this role, you will manage communications for Google Cloud and Google Workspace security and privacy incidents and vulnerabilities.
You will work alongside a team of professionals, including Engineering, Legal, Support, Public Relations, and key partners in Cloud, Search, and Android, focusing on incident communication planning and execution while applying operational excellence.
You will help shape the processes and tools necessary for effective communication management while fostering a culture of trust, respect, and collaboration.
You will play a crucial role in ensuring that key members across various functions remain aligned on Google's communication and compliance commitments to customers and users.
The Core team builds the technical foundation behind Google's flagship products. We advocate for the underlying design elements, developer platforms, product components, and infrastructure at Google.
These are the essential building blocks for delivering excellent, safe, and coherent experiences for our users and driving innovation for every developer.
As the Core team, we have a unique opportunity to influence significant technical decisions across the organization.
Responsibilities:
Coordinate and develop communication strategies on critical issues.
Gather and organize input from technical staff to translate complex technical concepts into accessible formats suitable for all affected stakeholders, both internal and external.
Collaborate with incident response teams and subject matter experts to streamline notifications related to Google Cloud and Google Workspace products through various communication channels.
Identify and manage process improvement initiatives aimed at scaling and automating the overall experience and turnaround time for internal and external communications.
Participate in after-hours and weekend work as necessary for critical incidents to fulfill Google's contractual and regulatory obligations.
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