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Program Manager II, Incident Communication Strategy

2 months ago

Boulder, Colorado, United States Google Full time

Minimum qualifications:
Bachelor's degree in a technical discipline or equivalent practical experience. A minimum of 2 years in program management.
Experience in the privacy domain, particularly in incident management, relevant regulations, and associated challenges.
Proven track record in driving mature program operations.

Preferred qualifications:


BA/BS in Information Systems, Computer Science, Engineering, Business, or a related area. 5 years of experience in program or operations management within a high-tech setting. 2 years of experience overseeing cross-functional or cross-team initiatives.

Familiarity with advanced system architecture and design, technical troubleshooting, security and privacy standards, or enterprise software.
Capability to manage cross-functional projects in a data-centric environment.
Exceptional cross-functional communication skills with product teams.

About the role:

A problem is not truly resolved until it is addressed for all stakeholders. This is why professionals at Google develop products that foster opportunities for everyone, whether locally or globally.

As a Technical Program Manager at Google, you will leverage your technical acumen to lead intricate, multi-disciplinary projects from inception to completion.

You will collaborate with stakeholders to outline requirements, pinpoint risks, manage project timelines, and communicate effectively with cross-functional partners throughout the organization.

You will be equally adept at articulating your team's analyses and recommendations to executives as you are at discussing technical trade-offs in product development with engineers.

Our objective is to cultivate a Google that mirrors the diversity of the world around us — and we aspire for Googlers to thrive and evolve when they join our ranks.

In this capacity, you will oversee communications for Google Cloud and Google Workspace security and privacy incidents and vulnerabilities.

You will collaborate with a team of professionals, including Engineering, Legal, Support, Public Relations, and key partners in Cloud, Search, and Android, focusing on incident communication planning and execution while maintaining top-tier operational excellence.

You will contribute to shaping the processes and tools necessary for effective communication management while fostering a culture of trust, respect, and collaboration.

You will play a crucial role in ensuring that key members across various functions remain fully aligned with Google's communication and compliance commitments to customers and users.

The Core team is responsible for establishing the technical foundation behind Google's flagship products. We advocate for the essential design elements, developer platforms, product components, and infrastructure at Google.

These foundational elements are critical for delivering excellent, secure, and coherent experiences for our users and driving innovation for every developer.

As the Core team, we possess a mandate and a unique opportunity to influence significant technical decisions across the organization.


Responsibilities:

Coordinate and develop communication strategies for various issues.

Gather and organize insights from technical staff to translate complex technical concepts into accessible formats suitable for all affected stakeholders, both internal and external.

Collaborate with incident response teams and subject matter experts to streamline the notification process related to Google Cloud and Google Workspace products through diverse delivery channels.

Identify and oversee process improvement initiatives aimed at scaling and automating the overall experience and turnaround time for internal and external communications.

Participate in after-hours and weekend work as necessary for critical incidents to fulfill Google's contractual and regulatory obligations.