Customer Service Representative

6 days ago


Stafford, Texas, United States W3Global Inc Full time
Job Description

**Job Summary**

W3Global Inc is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for managing customer relationships, resolving issues, and driving sales growth.

Key Responsibilities:

  • Manage customer interactions to ensure high levels of satisfaction and loyalty.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with the Regional Sales Manager to maintain accurate and up-to-date information on customer activities.
  • Identify and assess customer needs to achieve satisfaction and drive sales growth.
  • Build and maintain strong relationships with customers through open and interactive communication.
  • Provide accurate and complete information to customers using the right methods and tools.
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits.
  • Keep records of customer interactions and process customer accounts.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Bilingual Preferred (Chinese/Spanish).
  • Bachelor's degree required.


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