Customer Service Representative
6 days ago
**Job Summary**
W3Global Inc is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for managing customer relationships, resolving issues, and driving sales growth.
Key Responsibilities:
- Manage customer interactions to ensure high levels of satisfaction and loyalty.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work closely with the Regional Sales Manager to maintain accurate and up-to-date information on customer activities.
- Identify and assess customer needs to achieve satisfaction and drive sales growth.
- Build and maintain strong relationships with customers through open and interactive communication.
- Provide accurate and complete information to customers using the right methods and tools.
- Handle customer complaints and provide appropriate solutions and alternatives within time limits.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Bilingual Preferred (Chinese/Spanish).
- Bachelor's degree required.
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