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Bilingual Customer Support Specialist

2 months ago

Stafford, Texas, United States Link Staffing Full time

LINK Staffing Services is collaborating with a globally recognized client to fill available Bilingual Customer Support Specialist positions. These roles are Direct Hire (Permanent Placement) opportunities with a reputable and established organization. You will be part of a team-oriented atmosphere that promotes openness, transparency, and accountability at every level.

The ideal candidate will be a reliable, motivated, and career-focused individual eager to contribute to the team and advance their career.

The Customer Support Specialist role is conducted in a professional office environment, with some responsibilities in a premium materials showroom.

Key Responsibilities:

  • Comprehensive Customer Assistance: Provide pricing, quotes, detailed product information, literature, and samples to clients, ensuring they have all necessary information to make informed choices. Offer continuous support throughout the purchasing journey.
  • Order Processing: Accurately and efficiently manage orders, ensuring timely delivery and customer satisfaction.
  • Logistics Management: Coordinate deliveries, ensuring seamless transactions from order placement to product receipt.
  • Returns Management: Handle product returns promptly and professionally, resolving any related issues to the customer's satisfaction.
  • Customer Relationship Development: Confirm and update customer information, nurturing strong, long-term relationships. Identify opportunities for additional purchases and engage in technical discussions to address customer inquiries.
  • Product Promotion: Actively promote products, solutions, and services to meet customer needs, enhancing their overall experience.
  • Issue Resolution: Address and resolve customer complaints swiftly and effectively, ensuring high levels of satisfaction and retention.
  • Continuous Learning: Stay informed about product changes and developments, answering customer questions and providing information on warranties and terms of sale. Inform customers of promotions to enhance their purchasing experience.
  • Process Improvement: Regularly assess processes and identify opportunities for enhancement to improve the customer experience. Implement suggestions based on customer feedback, including product enhancements and website improvements.
  • Team Collaboration: Work closely with the customer service manager to uphold high service standards. Act as an internal liaison to the outside sales team, facilitating effective communication and identifying potential business relationships.

Benefits:

  • Comprehensive Benefits Package: Enjoy employer-paid dental and vision coverage, a 401(k) plan with employer match, generous paid time off, sick leave, and paid holidays.
  • Pay Increase Eligibility: Opportunity for increased pay after six months of employment.
  • Employee Discounts: Access discounts on premium products for yourself and your family/friends.
  • Positive Work Culture: Thrive in a supportive and friendly work environment where employees are recognized and rewarded for their outstanding contributions.

Qualifications:

  • Education: High school diploma or General Education Degree (GED) required.
  • Experience: 2-3 years of direct experience in sales or telesales, with prior experience in retail and/or wholesale sales preferred.
  • Language Skills: Bilingual - Spanish/English.