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Sales Representative

2 months ago

Stafford, Texas, United States Puffer-Sweiven Full time
Job Description

About Puffer-Sweiven

Puffer-Sweiven is a leading provider of process control, automation, safety, and reliability solutions for process-intensive facilities. With over 75 years of experience, we have established ourselves as a trusted partner for companies in the Central and Gulf Coast regions of Texas.

Our Expertise

We offer a broad range of superior solutions, including:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Job Responsibilities

The Sales Representative will assist the Account Manager and Sales Associate with assigned customer accounts, communicating directly with customers and principals via various means. Key responsibilities include:

  • Entering customer orders in the business system for parts and basic assemblies.
  • Entering customer change orders and customer returns in the business system.
  • Monitoring shipment schedules, providing schedule updates to customers and other Sales Team members, and serving as the primary focal point for expediting with the client.
  • Ensuring all order-related documentation is submitted in a timely manner using established procedures.
  • Reviewing and taking corrective action on commission reconciliation, PONCs, and other system-related issues.
  • Securing and maintaining Export Compliance documentation within SharePoint following established procedures.
  • Maintaining customer account information in the business system (e.g., billing/shipping addresses, customer numbers, etc.).
  • Monitoring and updating the sales team on customer service items that are in jeopardy of failing to meet or exceed customer expectations.
  • Creating and delivering parts quotes directly to customers.
  • Assisting customers with selecting basic products.
  • Following up with customers regarding the status of open quotes.
  • Coordinating or assisting in the coordination of customer and employee meetings.
  • Administering and distributing various sales reports as required.
  • Providing suggestions to improve work processes, such as reducing non-conformances, increasing efficiency, profitability, hit-rate, and customer satisfaction.
  • Performing general administration activities for the sales team, including answering phones, transferring calls, copying, filing, typing, and other tasks.

Qualifications

The ideal candidate will possess:

  • An Associate's Degree at a minimum, with a Bachelor's degree in business or a technical discipline preferred.
  • 1-3 years of office administrative experience.
  • Direct experience in a sales and/or customer service-oriented work environment preferred.
  • Knowledge of office administrative procedures and standard office equipment.

Competencies

The Sales Representative should demonstrate:

  • A very strong understanding of customer management principles and the requirements to meet or exceed customer expectations.
  • Excellent interpersonal skills, with the ability to develop and maintain rapport and trust with both internal and external customers.
  • Strong ability to use independent judgment.
  • Good verbal communication skills, with the ability to communicate verbally in a manner appropriate for business.
  • Good writing skills, with the ability to write in a manner appropriate for business and convey information coherently.
  • Strong organizational skills, with the ability to multi-task, prioritize, and efficiently complete competing tasks.
  • Good problem-solving skills, with the ability to identify problems, implement appropriate solutions, and recognize when assistance is needed.
  • Competence in the use of various communication methods, including customer data tools, email, internet, and FTP sites.
  • Professionalism, with the ability to project a professional image of oneself and the organization.