Customer Service Ambassador

4 days ago


Stafford, Texas, United States SOUTHERN ICE CREAM CORPORATION Full time
Job Summary

Southern Ice Cream Corporation is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences, processing orders, and maintaining a positive and productive work environment.

Key Responsibilities
  • Order Processing: Take and process orders by phone, email, or our electronic order system, ensuring accuracy and efficiency.
  • Customer Interaction: Interact with customers at our walk-up window, providing excellent customer service and resolving any issues that may arise.
  • Order Fulfillment: Prepare orders for the warehouse to fulfill, confirming orders and printing invoices daily.
  • Communication: Maintain steady communication with kitchen management at schools, hospitals, etc., regarding sales trends and any issues throughout the transaction.
  • Marketing and Sales: Organize and enthusiastically distribute marketing materials to our customers, promoting our products and services.
Requirements
  • Dependability and Punctuality: Be reliable and punctual, ensuring that tasks are completed on time and to a high standard.
  • Positive Attitude: Maintain a positive, can-do attitude, providing excellent customer service and supporting colleagues.
  • Communication Skills: Possess excellent communication skills, able to clearly and effectively communicate with customers, colleagues, and management.
  • Multi-Tasking: Be able to multi-task, prioritizing tasks and managing time effectively to meet deadlines.
  • Self-Discipline: Demonstrate self-discipline, following rules and procedures, and maintaining a tidy and organized work environment.


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