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Bilingual Customer Support Specialist

2 months ago

Stafford, Texas, United States Link Staffing Full time

LINK Staffing Services is collaborating with a globally recognized organization to fill open positions for Bilingual Customer Support Specialists. These roles are Direct Hire (Permanent Placement) opportunities within a reputable and established company. You will become part of a team-oriented environment that promotes openness, transparency, and accountability at every level.

The ideal candidate will be a reliable, motivated, and career-focused individual eager to contribute to the team and advance their career.

The Customer Experience Specialist position operates in a professional office environment, with some responsibilities in a premium materials showroom.

Key Responsibilities:

  • Comprehensive Customer Assistance: Provide pricing, quotes, detailed product information, literature, and samples to customers, ensuring they have all necessary details to make informed decisions. Offer ongoing support throughout the purchasing process.
  • Order Processing: Accurately and efficiently process orders, ensuring timely delivery and customer satisfaction.
  • Logistics Management: Coordinate deliveries, facilitating smooth transactions from order placement to product receipt.
  • Returns Management: Handle product returns swiftly and professionally, resolving any associated issues to the customer's satisfaction.
  • Customer Relationship Development: Confirm and update customer information, fostering strong, long-term relationships. Identify opportunities for additional purchases and engage in technical discussions to address customer queries.
  • Product Promotion: Actively promote products, solutions, and services to meet customer needs, enhancing their overall experience.
  • Issue Resolution: Address and resolve customer complaints promptly and effectively, ensuring high levels of satisfaction and retention.
  • Continuous Improvement: Stay informed about product changes and developments, answering customer questions and providing information on warranties and terms of sale. Inform customers of deals and promotions to enhance their purchasing experience.
  • Process Optimization: Continuously evaluate processes and identify opportunities for improvement to enhance the customer experience. Implement suggestions based on customer feedback, including product enhancements and website improvements.
  • Team Collaboration: Work closely with the customer service manager to maintain high service standards. Serve as an inside liaison to the outside sales team, facilitating effective communication and identifying potential business relationships.

Benefits:

  • Comprehensive Benefits Package: Enjoy employer-paid dental and vision coverage, 401(k) with employer match, generous PTO, sick leave, and paid holidays.
  • Potential for Pay Increase: Eligible for increased pay after 6 months of employment.
  • Employee Discounts: Receive discounts on premium products for yourself and your family/friends.
  • Positive Work Culture: Thrive in a friendly work environment where employees are recognized and rewarded for their exceptional contributions.

Qualifications:

  • Education: High school diploma or General Education Degree (GED) required.
  • Experience: 2-3 years of direct work experience in sales or telesales, with prior experience in retail and/or wholesale sales preferred.
  • Language Skills: Bilingual - Spanish/English required.