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Sales and Account Manager

2 months ago

Stafford, Texas, United States W3Global Inc Full time
Job Description

**Job Summary**

W3Global Inc is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for managing customer relationships, identifying new business opportunities, and providing exceptional customer service.

Key Responsibilities:

  • Manage customer interactions to ensure high levels of satisfaction and loyalty
  • Identify and assess customer needs to achieve satisfaction and drive sales growth
  • Build and maintain strong relationships with customers through open and interactive communication
  • Provide accurate and complete information to customers, using the right methods and tools
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits
  • Keep records of customer interactions and process customer accounts
  • Follow communication procedures, guidelines, and policies

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bilingual Preferred (Chinese/Spanish)
  • Bachelor's degree required

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package