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Sales Representative

2 months ago

Stafford, Texas, United States Puffer-Sweiven Full time
Job Description

About Puffer-Sweiven

Puffer-Sweiven is a leading provider of process control, automation, safety, and reliability solutions for process-intensive facilities. With over 75 years of experience, we have established ourselves as a trusted partner for companies in the Central and Gulf Coast regions of Texas.

Our Expertise

We offer a comprehensive range of solutions, including:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Job Responsibilities

The Sales Representative/Customer Service Specialist will be responsible for:

  • Assisting Account Managers and Sales Associates with customer accounts
  • Communicating with customers and principals via various channels
  • Entering customer orders and change orders into the business system
  • Monitoring shipment schedules and providing updates to customers and Sales Team members
  • Ensuring timely submission of order-related documentation
  • Reviewing and taking corrective action on commission reconciliation and system-related issues
  • Securing and maintaining Export Compliance documentation
  • Maintaining customer account information in the business system
  • Monitoring and updating Sales Team on customer service items
  • Creating and delivering parts quotes to customers
  • Assisting customers with selecting basic products
  • Following up with customers on open quotes
  • Coordinating customer and employee meetings
  • Administering and distributing sales reports
  • Providing suggestions for process improvements
  • Performing general administration tasks for the Sales Team

Requirements

The ideal candidate will have:

  • An Associate's Degree or higher in a business or technical field
  • 1-3 years of office administrative experience
  • Direct experience in sales and customer service
  • Knowledge of office administrative procedures and standard office equipment

Competencies

The Sales Representative/Customer Service Specialist should possess:

  • A strong understanding of customer management principles
  • Excellent interpersonal skills and ability to develop rapport with internal and external customers
  • Strong ability to use independent judgment
  • Good verbal and written communication skills
  • Strong organizational skills and ability to multi-task
  • Good problem-solving skills and ability to identify and implement solutions
  • Competence in using various communication methods and tools
  • Professionalism and a positive attitude towards work and the company