Regional Operations Leader

1 week ago

Los Angeles, California, United States Keurig Dr Pepper Full time

Job Summary:

The Regional Operations Leader will drive strategic analysis, execution, and organizational development to achieve financial and non-financial goals in addition to creating a lean mindset throughout the assigned region to improve safety, productivity, and performance through standardization and process discipline.

Key Responsibilities:

  • Lead, Coach, and Develop a Team: Lead teams in annual planning process in partnership and alignment with national Direct Store Delivery Sales and Operations leadership team, including development of SMART objectives, strategies, and sales plans.
  • Drive Decision-Making: Drive decision-making that will lead to enhancements and process improvements.
  • Leverage Consumer Insights: Leverage consumer insights to develop programs that will increase conversion at the point of purchase and measure the effectiveness of account-specific programs.
  • Build a High-Performing Team: Build a high-performing team and build bench strength for future leadership roles - ability to identify top talent, provide ongoing coaching/feedback, manage dynamic change, identify training needs to enhance skill sets, and conduct career path discussions and progression planning.
  • Identify and Reinforce Positive Leadership Behaviors: Identify and reinforce positive leadership behaviors to drive change and raise the bar on performance.

Grow Employee Engagement & Inclusion:

  • Work with Location Leadership Teams: Work with location leadership teams to ensure proactive, consistent approach to driving engagement and inclusion to
  • Strategically Partner with Leadership Team and Recruiting: Strategically partner with leadership team and recruiting to ensure the workforce represents our local communities.
  • Encourage and Support Employees: Encourage and support employees to engage in Employee Resource Groups.

Set the Strategic Direction and Vision:

  • Identify and Drive Cross-Functional Alignment: Identify and drive cross-functional alignment between sales, operations, and supply chain.
  • Provide Leadership and Management: Provide leadership and management of AOP development and the planning process.
  • Partner with Network Optimization Teams: Partner with Network Optimization teams to ensure operational effectiveness for both warehouse operations and distribution routes.
  • Support All New Business and Acquisition Efforts: Support all new business and acquisition efforts.
  • Drive Reduction in Waste: Drive reduction in waste by ensuring assigned region meets or exceeds break/shrink/obsolescence goals on a cost per case basis.
  • Ensure Labor Costs: Ensure labor costs in the warehouse and delivery operations of assigned region meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self-Assessment tool.

Collaboration/Alignment with Key Stakeholders:

  • Work in Close Partnership: Work in close partnership with region sales leader to design and execute on strategic plans, customer service, and delivery optimization.
  • Partner and Effectively Build Relationships: Partner and effectively build relationships with Sales and Marketing leadership including Fountain Foodservice Sales, Warehouse Direct, Packaged Beverages Immediate Consumption, Cola/ISO Systems, Managed Services, Convenience, Brand Marketing, Category Management, Market Research, and Finance.
  • Work Closely with Cross-Functional Partners: Work closely with cross-functional partners to identify potential business risks.
  • Identify and Drive Cross-Functional Alignment: Identify and drive cross-functional alignment behind priority channels and customers, including supply chain and demand planning.

Continuous Improvement, Operational Efficiencies, and Effectiveness:

  • Lead the Operations Teams: Lead the Operations teams to ensure consistency of constant continuous improvement culture.
  • Partner with Network Optimization Teams: Partner with Network Optimization teams to delivery continuous improvements.
  • Lead and Coach Leaders and the Frontline: Lead and coach leaders and the frontline to increase productivity and efficiencies in day-to-day operations.
  • Drive Increase in First Pass Yield (FPY) and On Time and Accurate (OTA) Score: Drive increase in First Pass Yield (FPY) and On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks.

Keep Our Employees Safe and Healthy:

  • Lead DOT Compliance Efforts: Lead DOT compliance efforts for delivery organization.
  • Partner with Employee Health & Safety Teams: Partner with Employee Health & Safety teams to drive a culture focused on safety first both in our locations and when employees in the trade and on the road.
  • Drive Accident and Injury Reduction: Drive accident and injury reduction and vehicle accident reduction targets in assigned region.
  • Provide Case Management: Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups, and Root Cause Counter Measures are determined.
  • Lead and Ensure Regulatory Compliance: Lead and ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance.

Requirements:

The ideal candidate will possess a proven track record of improving safety results, successful continuous improvement initiatives, and superior cost and management results. This candidate will have strong leadership and communication skills; excellent verbal and written skills along with experience presenting to regional leadership teams, local leadership teams, and front-line employees. Possess a background in the management of Warehouse, Inventory, and Delivery. They will have knowledge of Department of Transportation (DOT), Federal, State, and Environmental Health & Safety (EHS) compliance. The candidate will have experience working with MHE, (material handling equipment) understand warehouse capacity requirements, building, loading, and delivery principals, FIFO and logistics principals.

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