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Regional Retail Operations Leader
2 months ago
POSITION OVERVIEW
The Regional Retail Operations Leader will oversee the comprehensive management and performance of retail outlets within a designated area. This role focuses on enhancing sales outcomes, delivering exceptional customer experiences, and optimizing store operations to achieve corporate goals. The ideal candidate will possess substantial expertise in retail leadership, a strong enthusiasm for footwear, and a history of nurturing and guiding high-achieving teams.
KEY RESPONSIBILITIES
Leadership & Team Development:
Provide robust leadership and guidance to Store Managers and their teams.
Recruit, train, and cultivate top-tier talent to ensure each location is staffed with knowledgeable and driven personnel.
Establish clear, actionable goals based on defined performance indicators.
Sales & Financial Management:
Formulate and execute strategic initiatives to meet sales objectives and enhance profitability across the region.
Evaluate sales data and market dynamics to pinpoint growth opportunities and areas needing improvement.
Supervise budgeting and financial oversight to guarantee stores operate within set financial guidelines.
Operational Excellence:
Ensure all locations comply with company policies, procedures, and operational standards.
Conduct regular site visits to evaluate performance, ensure compliance, and offer support.
Manage inventory to maintain optimal stock levels and reduce loss.
Customer Experience:
Uphold the brand's commitment to outstanding customer service by ensuring all locations deliver a superior shopping experience.
Effectively address and resolve customer concerns and issues.
Marketing & Merchandising:
Collaborate with the corporate marketing team to implement promotional initiatives and in-store events.
Ensure uniform visual merchandising standards across all locations to enhance the brand's image and drive sales.
ESSENTIAL QUALIFICATIONS
At Dr. Martens, we embrace our core values: INTEGRITY, PROFESSIONALISM, PASSION, and TEAMWORK. These principles define our culture and guide our operations. To join our team, candidates should also possess the following:
Bachelor's degree in Business Administration, Retail Management, or a related discipline is preferred.
A minimum of 5 years of experience in a multi-store supervisory capacity.
A proven history of meeting sales targets and fostering business growth.
Strong leadership capabilities with the ability to inspire and develop teams.
Excellent communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office and familiarity with retail management software.
Willingness to travel regularly within the assigned region.
COMPENSATION & BENEFITS
Competitive salary and performance-based incentives.
Comprehensive benefits package, including medical, dental, and vision coverage.
Employee discounts on all brand merchandise.
Opportunities for professional development and advancement within a dynamic and growing organization.
Dr. Martens is dedicated to fostering an inclusive workplace where all employees can thrive. We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
