Healthcare Customer Support Representative

2 weeks ago


Ann Arbor, Michigan, United States University of Michigan Full time

Position Overview:
This role within the Patient Food and Nutrition Services department is dedicated to enhancing the experience of patients, supporting staff members, and collaborating with allied health professionals.

Key Responsibilities:
- Engage with patients at their bedside using portable technology to gather menu preferences for those unable to place orders via phone.
- Adhere to safety and service excellence standards while following isolation protocols and hygiene practices during patient interactions.
- Utilize electronic systems to confirm dietary orders and allergy details, inputting meal selections accurately.
- Address routine inquiries and escalate complex issues to appropriate personnel.
- Maintain effective communication with patients, their families, nursing staff, and food service managers in a professional manner.

Qualifications:
- High school diploma or equivalent.
- 0-2 years of experience in a customer service role, preferably telephone-based.
- Strong communication and interpersonal skills.
- Professional demeanor when interacting with patients and staff.
- Ability to work collaboratively in a dynamic environment.
- Proficient in using technology, including handheld devices and software applications.
- Capacity to maintain confidentiality regarding patient information.
- Physical ability to lift up to 25 pounds and navigate considerable distances.

Preferred Qualifications:
- Associate's degree or equivalent experience in healthcare or dietetics.
- Proven problem-solving abilities.
- Familiarity with MiChart/Epic and CBORD systems.
- Self-directed work style.

Work Schedule:
This is a part-time position with variable hours.

Union Affiliation:
This role is part of the bargaining unit represented by the United Michigan Medicine Allied Professionals.

Equal Opportunity Statement:
The University of Michigan is committed to equal opportunity and affirmative action in employment.



  • Ann Arbor, Michigan, United States Domino Full time

    About Domino's PizzaDomino's Pizza is a leading food delivery and carryout pizza brand that has been a household name for over 60 years. With a strong presence in the market, we are committed to delivering high-quality products and exceptional customer service.Job SummaryWe are seeking a highly motivated and customer-focused Customer Support Representative...


  • Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job OverviewVictory Automotive Group Inc. is proud to be recognized among the Top 25 Privately Held Companies for 2023. As a family-owned and operated business since 1997, we have established over fifty dealerships across the United States.We are dedicated to providing exceptional opportunities for our employees, customers, and the communities we serve. Our...


  • Ann Arbor, Michigan, United States Trinity Health Full time

    Employment Type: Full timeShift: Day Shift Position Overview: The Healthcare Customer Support Specialist plays a crucial role in assisting patients and visitors by providing guidance and essential information regarding healthcare services. This position involves collecting and verifying patient information, including demographic and financial details, to...


  • Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Trinity Health System. As a Call Center Operator, you will be the first point of contact for our patients and their families, providing exceptional customer service and support.Key ResponsibilitiesRespond to inbound calls and initiate outbound...


  • Ann Arbor, Michigan, United States Acosta Group Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Acosta Group. As a Customer Service Representative, you will be responsible for developing and maintaining strong relationships with our customers, identifying and pursuing new business...


  • Ann Arbor, Michigan, United States Trinity Health Full time

    Employment Type:Full timeShift: Day ShiftPosition Overview:As a vital member of our team, you will provide essential support and guidance to patients and visitors. Your role will involve offering information regarding regulatory standards and assisting patients with their financial responsibilities, including co-pays and other balances.Key...


  • Ann Arbor, Michigan, United States Whole Foods Market Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Whole Foods Market. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...


  • Ann Arbor, Michigan, United States Integrated Health Associates, Inc. Full time

    Position Overview:As a vital member of our team, you will be responsible for managing incoming communications, evaluating the urgency of each interaction, and directing critical inquiries in accordance with established protocols to guarantee the highest standard of patient care.Key Responsibilities:1. Handle incoming calls with professionalism and empathy.2....


  • Ann Arbor, Michigan, United States CubeSmart Full time

    About CubeSmartCubeSmart is a leading provider of self-storage solutions, offering a range of storage options to individuals and businesses.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer...


  • Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trinity Health. As a key member of our Call Center, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.Key ResponsibilitiesAnswering Calls: Respond to incoming calls in a timely and...


  • Ann Arbor, Michigan, United States Amcor Rigid Packaging Full time

    Job DescriptionPosition Overview:This role is responsible for supporting customer requirements through timely order entry and ensuring that all orders are processed accurately and efficiently. The Customer Account Specialist will serve as the primary contact for assigned customers and execute daily processes with a focus on customer satisfaction.Key...


  • Ann Arbor, Michigan, United States Domino Full time

    About Domino's PizzaFounded in 1960, Domino's Pizza has evolved into a prominent brand known for its commitment to quality and customer satisfaction. With a focus on technology and innovation, we are proud to be a leader in online transactions, with a significant portion of our sales coming through digital channels. Our mission is to empower local business...


  • Ann Arbor, Michigan, United States Ganger Dermatology Full time

    Are you enthusiastic about healthcare and dermatology?Become a vital part of our dermatology practice as a Medical Assistant (MA) and elevate your career or enhance your skills. In this role, you will be instrumental in supporting healthcare providers, managing patient flow, documenting medical histories, assisting in procedures, and educating patients. At...


  • Ann Arbor, Michigan, United States Domino Full time

    Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.Key Responsibilities:Order Processing (50%):Process and verify store orders...


  • Ann Arbor, Michigan, United States Domino Full time

    Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our order processing team, you will be responsible for ensuring seamless customer experiences and efficient order fulfillment.Key Responsibilities:Order Processing (50%):Process and verify store orders...


  • Ann Arbor, Michigan, United States University of Michigan Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at the University of Michigan. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to patients and referring providers through various call center functions.Key ResponsibilitiesCustomer...


  • Ann Arbor, Michigan, United States Ganger Dermatology Full time

    Are you enthusiastic about healthcare and dermatology?Become a vital part of our dermatology practice as a Medical Assistant (MA) and enhance your career or bring your skills to a new level. In this role, you will be instrumental in supporting healthcare providers, managing patient flow, documenting medical histories, performing clinical tasks, and educating...


  • Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Trinity Health. As a key member of our healthcare operations team, you will play a critical role in ensuring the smooth and efficient delivery of patient care services.Key ResponsibilitiesProvide exceptional customer service to patients,...


  • Ann Arbor, Michigan, United States Cayman Chemical Company, Inc. Full time

    About Cayman Chemical Company, Inc.We are a leading provider of high-quality chemicals and services to the scientific community. Our mission is to empower researchers and scientists to advance human and animal health through innovative solutions.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team....


  • Ann Arbor, Michigan, United States Ganger Dermatology Full time

    Are you enthusiastic about healthcare and dermatology?We are seeking a dedicated Medical Assistant (MA) to enhance our dermatology practice. In this pivotal role, you will assist healthcare providers, streamline patient flow, document medical histories, perform clinical tasks, and educate patients. At Ganger Dermatology, you will gain essential experience...