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Healthcare Service Representative

2 months ago

Ann Arbor, Michigan, United States Integrated Health Associates, Inc. Full time

Position Overview:
As a vital member of our team, you will be responsible for managing incoming communications, evaluating the urgency of each interaction, and directing critical inquiries in accordance with established protocols to guarantee the highest standard of patient care.

Key Responsibilities:
1. Handle incoming calls with professionalism and empathy.
2. Assess the urgency of calls and triage appropriately to ensure timely responses.
3. Schedule patient appointments and maintain effective communication regarding scheduling needs.
4. Collaborate with various departments to enhance patient services and operational efficiency.

Qualifications:
We seek individuals who are dedicated to providing exceptional customer service and possess strong communication skills. A background in healthcare or customer support is preferred.