Customer Support Representative
4 days ago
About Domino's Pizza
Domino's Pizza is a leading food delivery and carryout pizza brand that has been a household name for over 60 years. With a strong presence in the market, we are committed to delivering high-quality products and exceptional customer service.
Job Summary
We are seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for handling customer inquiries and concerns in a professional and timely manner.
Key Responsibilities
- Respond to customer inquiries and concerns via phone, email, and mail in a professional and courteous manner.
- Process customer cases using our customer relationship management system.
- Perform data entry tasks accurately and efficiently.
- Execute outbound calls to customers to resolve issues and provide excellent customer service.
- Make customer-centric decisions on reimbursement and other customer-related matters.
- Stay up-to-date on company policies, procedures, and product information.
- Provide feedback on system enhancements and process improvements.
- Participate in team meetings and training sessions to stay informed and up-to-date on company initiatives.
Requirements
- Bachelor's degree or equivalent work experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle high-volume calls and emails.
- Proficient in computer software and applications, including Microsoft Office.
- Ability to multitask and prioritize tasks effectively.
- Flexibility and adaptability in a dynamic work environment.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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