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Healthcare Customer Support Specialist

2 months ago

Ann Arbor, Michigan, United States Trinity Health Full time
Employment Type:
Full timeShift:
Day Shift

Position Overview:
The Healthcare Customer Support Specialist plays a crucial role in assisting patients and visitors by providing guidance and essential information regarding healthcare services. This position involves collecting and verifying patient information, including demographic and financial details, to ensure accurate medical record maintenance and claims processing. The specialist is responsible for scheduling and registering patients for various medical examinations, utilizing departmental systems to manage data effectively.

Key Responsibilities:

1. **Patient Interaction:** Establishes and maintains positive relationships with patients and visitors, addressing inquiries and directing them to appropriate resources.
2. **Data Collection:** Conducts thorough interviews to gather necessary patient information, ensuring accuracy for billing and claims submission.
3. **Financial Communication:** Clearly communicates patient financial responsibilities, including co-pays and deductibles, prior to services rendered.
4. **Appointment Management:** Schedules patient appointments for diagnostic tests, adhering to established protocols and guidelines.
5. **System Utilization:** Proficiently uses various information systems to enter and retrieve patient data, maintaining accuracy for quality assurance and reporting purposes.
6. **Collaboration:** Works closely with healthcare professionals and administrative staff to resolve patient account issues and enhance service delivery.

Essential Skills:

- Strong interpersonal and communication skills to effectively interact with diverse individuals.
- Attention to detail and organizational abilities to manage multiple tasks efficiently.
- Proficiency in medical terminology related to registration and billing processes.
- Ability to operate office equipment and utilize computer systems for data entry and retrieval.

Commitment to Diversity:
Trinity Health is dedicated to fostering a diverse and inclusive workplace, ensuring equitable care for all individuals. We value the unique experiences and perspectives of our colleagues and are committed to creating an environment that reflects our core values.