Lead Systems Administrator

2 weeks ago

Charlotte, North Carolina, United States SPECTRUM Full time
Company Overview


Spectrum's commitment to Information Security integrates skilled personnel, innovative IT methodologies, and cutting-edge technology to protect information systems and safeguard essential business data.

Our teams utilize established practices, emerging technologies, and industry standards to swiftly identify and address security vulnerabilities. We provide exciting career opportunities in cybersecurity while fostering collaboration across Spectrum's network to cultivate a diverse and dynamic work environment.

ROLE SUMMARY


A Senior System Administrator is responsible for supporting, implementing, and designing services for Microsoft Active Directory, Azure/Entra Active Directory (in a Global Admin Role), and Windows-based systems throughout the organization, including directory and identity management solutions.

This role involves resolving and effectively completing assigned cases and change requests while serving as an escalation point for support issues. The administrator will apply innovative solutions through research and teamwork, determining the best course of action for new application initiatives. Additionally, they will implement new software solutions as required by the organization.

The core responsibilities include managing enterprise Microsoft Active Directory, DNS, and global system security and policy configuration (Group Policy), along with providing top-level support for enterprise-wide initiatives.


KEY RESPONSIBILITIES
• Actively and consistently support all initiatives aimed at simplifying and enhancing the customer experience.
• Maintain and administer computing environments, including hardware, systems software, applications software, and all configurations.
• Recommend improvements to systems and network configurations, determining hardware or software requirements related to such changes.
• Troubleshoot server issues as reported by users.
• Utilize established change management processes, ensuring operational procedures are performed with minimal customer impact.
• Research, evaluate, and recommend software and hardware products.
• Support web access and electronic messaging services while maintaining a secure systems environment.
• Provide new hardware specifications based on application and business needs, including anticipated growth; install new servers and maintain the server infrastructure.
• Define monitoring procedures and evaluate, diagnose, and establish work plans to resolve system issues.
• Perform troubleshooting for complex hardware, software, and network problems.
• Collaborate on multiple projects as a project team member, occasionally taking on project leadership roles.

QUALIFICATIONS
Experience:
• 8-10 years of related IT work experience.

Education:
• BA/BS in Information Technology, Computer Science, or a related field, or equivalent work experience.

Skills:
• Proficiency in MS Office.
• Strong communication skills and the ability to work effectively with all levels of business users in a professional manner.
• Advanced knowledge and decision-making abilities regarding service ticket requests utilizing software such as Remedy.
• Expert-level knowledge of system administration tasks and the ability to provide recommendations for resource optimization.

Abilities:
• Proficient in reading, writing, speaking, and understanding English.
• Ability to lead other staff performing similar work within the department.
• Capability to offer training and instruction, helping to set the work pace within the department.

Physical and Mental Requirements
• Ability to lift 40 lbs.
• Ability to sit and stand for extended periods.
• Willingness to perform after-hours tasks.

PREFERRED QUALIFICATIONS/SKILLS
• In-depth knowledge of Active Directory, Azure/Entra Active Directory, and related technologies.
• Experience with Domain Naming Services (DNS) in a multi-domain environment.
• Familiarity with Windows Server 2016/2019/2022.
• Proficiency in scripting and automation (e.g., PowerShell).
• Understanding of Group and Conditional Access Policies, including applying Role-Based Access Control (RBAC) and Least Privileged concepts to delegated resources and applications.
• Knowledge of Radiant Logic Virtual Directory Services (VDS).

SPECTRUM VALUES YOUR CONTRIBUTION

Innovative Tools & Tech:
Work with high-performing software and applications at the forefront of the digital telecommunications industry.

Dynamic Growth:

The growth of our industry and evolving technology will enhance your career as you advance within the organization.


Supportive Teams:
Your identity matters here. We strive to create an inclusive workplace where every individual is empowered to share their best ideas.

Total Rewards:
Explore all the ways we invest in you—both professionally and personally.

IDB
At Spectrum, employees don't just have jobs; they build careers.

We believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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