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Lead Systems Administrator

2 months ago

Charlotte, North Carolina, United States SPECTRUM Full time
Company Overview


Spectrum's commitment to Information Security is built on a foundation of skilled professionals, innovative IT practices, and cutting-edge technology aimed at protecting information systems and critical business data.

Our teams employ established methodologies, emerging technologies, and industry-leading practices to swiftly identify and address security vulnerabilities. We provide exciting career opportunities in cybersecurity while fostering collaboration across Spectrum's network to cultivate a diverse and dynamic work environment.

ROLE OF THE SENIOR SYSTEM ADMINISTRATOR


A Senior System Administrator is responsible for the support, implementation, and design of Microsoft Active Directory, Azure/Entra Active Directory (in a Global Admin Role), and Windows-based systems throughout the organization, including directory and identity management solutions.

This role involves resolving and completing assigned cases and change requests, serving as an escalation point for support issues. The administrator will research and collaborate with the team to implement new solutions and determine the course of action for new application initiatives. The implementation of new software solutions as required by the business is also a key responsibility.

The core responsibilities include managing enterprise Microsoft Active Directory, DNS, and global system security and policy configuration (Group Policy), along with providing top-level support for enterprise-wide initiatives.


KEY RESPONSIBILITIES
• Actively supports efforts to enhance the customer experience
• Maintains and administers computing environments, including hardware, systems software, applications software, and configurations
• Recommends improvements to systems and network configurations and assesses hardware or software requirements
• Troubleshoots server issues reported by users
• Utilizes established change management processes to minimize customer impact
• Researches, evaluates, and recommends software and hardware products
• Supports web access and electronic messaging services while maintaining a secure systems environment
• Provides hardware specifications based on application and business needs and anticipated growth; installs and maintains server infrastructure
• Defines monitoring procedures and establishes work plans to resolve system issues
• Troubleshoots complex hardware, software, and network problems
• Participates in multiple projects as a team member, occasionally leading projects

QUALIFICATIONS
Experience:
• 8-10 years of related IT work experience

Education:
• BA/BS in Information Technology, Computer Science, or a related field, or equivalent work experience

SKILLS AND ABILITIES
• Proficiency in MS Office
• Strong communication skills and the ability to interact professionally with all levels of business users
• Knowledge and decision-making ability regarding service ticket requests using software such as Remedy
• Expert-level knowledge of system administration tasks and resource management recommendations

PHYSICAL AND MENTAL REQUIREMENTS
• Ability to lift 40 lbs
• Ability to sit and stand for extended periods
• Ability to perform after-hours tasks

PREFERRED QUALIFICATIONS
• In-depth knowledge of Active Directory, Azure/Entra Active Directory, and related technologies
• Experience with Domain Naming Services (DNS) in a multi-domain environment
• Familiarity with Windows Server 2016/2019/2022
• Proficiency in scripting and automation (e.g., PowerShell)
• Understanding of Group and Conditional Access Policies, including Role-Based Access Control (RBAC) and Least Privileged concepts

SPECTRUM VALUES INNOVATION
Innovative Tools & Tech:
Work with high-performing software and applications at the forefront of the digital telecommunications industry.

Dynamic Growth:

The growth of our industry and evolving technology will enhance your career opportunities as you progress within the company.


Supportive Teams:
We prioritize fostering an inclusive workplace where every individual is empowered to contribute their best ideas.

Total Rewards:
Discover the ways we invest in you—both professionally and personally.