Lead System Administrator

2 weeks ago

Charlotte, North Carolina, United States SPECTRUM Full time
Company Overview


Spectrum's commitment to Information Security integrates skilled personnel, innovative IT practices, and cutting-edge technology to protect information systems and secure vital business data.

Our teams utilize established methodologies, emerging technologies, and industry-leading practices to swiftly identify and address security vulnerabilities. We provide thrilling opportunities in cybersecurity while fostering collaboration across Spectrum's network to cultivate a diverse and dynamic work environment.

ROLE OF THE SENIOR SYSTEM ADMINISTRATOR


A Senior System Administrator is responsible for the support, implementation, and design of Microsoft Active Directory, Azure/Entra Active Directory (in a Global Admin Role), and Windows-based systems throughout the organization, including directory and identity management solutions.

This role involves resolving and effectively completing assigned cases and change requests, serving as an escalation point for support issues. The administrator will research and collaborate with the team to apply new solutions and determine the best course of action for new application initiatives. Implementation of new software solutions as required by the business is also a key responsibility.

The primary infrastructure technology duties encompass enterprise Microsoft Active Directory, DNS, and global system security and policy configuration (Group Policy), along with providing top-level support for enterprise-wide initiatives.


KEY RESPONSIBILITIES
Consistently supports all efforts to simplify and enhance the customer experience
Maintains and administers computing environments, including hardware, systems software, applications software, and all configurations
Recommends improvements to systems and network configurations, determining hardware or software requirements related to such changes
Troubleshoots server issues as reported by users
Utilizes established change management processes, ensuring operational procedures are performed with minimal customer impact
Researches, evaluates, and recommends software and hardware products
Supports web access and electronic messaging services while maintaining a secure systems environment
Provides new hardware specifications based on application and business needs and anticipated growth; installs new servers and maintains the server infrastructure
Defines monitoring procedures and evaluates, diagnoses, and establishes work plans to resolve system issues
Performs troubleshooting for complex hardware, software, and network problems
Participates in multiple projects as a project team member, occasionally taking on project leadership roles

QUALIFICATIONS
Experience:
8-10 years of related IT work experience

Education:
BA/BS in Information Technology, Computer Science, or a related field, or equivalent work experience

Skills:
Proficiency in MS Office
Strong communication skills with the ability to engage effectively with all levels of business users in a professional manner
In-depth knowledge and ability to make decisions regarding service ticket requests utilizing software such as Remedy
Expertise in system administration tasks with the ability to provide recommendations on resource utilization

Abilities:
Ability to read, write, speak, and understand English
Ability to lead staff performing similar work in the department
Ability to provide training and instruction, helping to set the work pace within the department

PHYSICAL AND MENTAL REQUIREMENTS
Ability to lift 40 lbs
Ability to sit and stand for extended periods
Ability to perform after-hours tasks

PREFERRED QUALIFICATIONS/SKILLS
Extensive knowledge of Active Directory, Azure/Entra Active Directory, and related technologies
Domain Naming Services (DNS) in a multi-domain environment
Experience with Windows Server 2016/2019/2022
Proficiency in scripting and automation (e.g., PowerShell)
Understanding of Group and Conditional Access Policies, including Role-Based Access Control (RBAC) and Least Privileged concepts
Familiarity with Radiant Logic Virtual Directory Services (VDS)

SCHEDULE:
Full-time
Office environment

WHY SPECTRUM?
Innovative Tools & Tech:
Engage with high-performing software and applications at the forefront of the digital telecommunications industry.

Dynamic Growth:

The growth of our industry and evolving technology will propel your career as you advance within the company.


Supportive Teams:
Your contributions matter here. We strive to create an inclusive workplace where every individual is empowered to share their best ideas.

Total Rewards:
Explore all the ways we invest in you—both professionally and personally.

IDB
At Spectrum, employees build careers, not just jobs.

We believe in offering a comprehensive pay and benefits package that recognizes employees for their contributions, supports their well-being, and delivers real value at every stage of life.


Criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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