Technical Support Specialist

2 weeks ago

Rockville, Maryland, United States Dataprise Full time
Job Overview

Position Summary: The Technical Support Specialist plays a crucial role within our Technical Engineering Center (TEC), delivering remote assistance to Dataprise clients in a continuous operational environment. In this role, you will tackle a diverse range of technical challenges while collaborating with a vibrant, team-oriented atmosphere. A commitment to exceptional customer service and a passion for personal and professional development are essential.

Why Choose Dataprise?

  • Dataprise is a privately funded organization dedicated to sustainable growth through the acquisition of well-performing businesses that align with our core values.
  • Our objective is to exceed client expectations and foster an exceptional experience for our employees and clients alike.
  • We prioritize employee satisfaction, retention, and empowerment within our organization.
  • We offer pathways for career advancement through internal opportunities, continuous education, mentorship programs, and access to training resources.
  • Our comprehensive Wellness Program includes gym membership benefits and wellness incentives.
  • We are committed to Diversity, Equity, and Inclusion (DEI) through a comprehensive DEI initiative.
  • We emphasize work-life balance with flexible work arrangements, generous paid time off, and holidays.
  • Our competitive compensation package includes high-quality medical, dental, and vision insurance for employees and their families, alongside free telemedicine services and a 401(k) plan with company contributions.
  • Experience growth, challenge, enjoyment, and learning alongside some of the most skilled technology professionals in the industry.

Key Responsibilities:

  • Deliver first-contact support for incoming requests via various channels to ensure prompt and effective resolution of user issues.
  • Maintain communication with clients regarding the status of their requests and provide timely updates.
  • Document and track service desk incidents within the designated application.
  • Collaborate with team members to devise solutions for customer inquiries and escalate issues as necessary.
  • Provide initial support for users on Windows and MAC systems, printers, mobile devices, Microsoft 365, Active Directory, and basic troubleshooting.
  • Manage user accounts, including additions, removals, password resets, and permission adjustments.
  • Possess a foundational understanding of IP addresses, subnet masks, gateways, and DNS.
  • Utilize remote access tools to assist with various topics, including VPNs and Citrix.
  • Troubleshoot using current technologies such as Active Directory, VPNs, Microsoft 365, and various operating systems and applications.

Qualifications:

  • A few years of relevant experience, preferably in a client-facing role within the Managed Services or IT Services sector.
  • Excellent written and verbal communication skills, with a strong emphasis on customer service.
  • Ability to manage challenging conversations and set client expectations effectively.
  • Sound judgment and decision-making capabilities to independently resolve customer issues.
  • Ability to excel in a fast-paced, SLA-driven environment while maintaining a high standard of service.
  • Flexibility to switch between various tasks and responsibilities.
  • Strong focus and attention to detail in a collaborative workspace.
  • Willingness to work flexible hours, including nights and weekends if necessary.
  • Preferred educational background includes an Associate or Bachelor's Degree in Computer Science or a related field.
  • Technical certifications such as CompTIA A+, Network+, Security+, Microsoft 365, and Apple certifications are advantageous.

Compensation Overview:

  • Dataprise is dedicated to fostering a positive work environment, ensuring fair and competitive compensation for all employees based on their roles, skills, and educational backgrounds.
  • Our comprehensive Compensation Management System guides our compensation decisions, including policies, salary structures, and career progression.
  • The salary range for this position is competitive and reflective of the national average, adjusted according to local market conditions.

Diversity Commitment: At Dataprise, we celebrate the uniqueness of our workforce. We are committed to fostering a diverse and inclusive workplace that values different perspectives and backgrounds. We provide equal employment opportunities regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin, or sexual orientation.

Dataprise is an Equal Opportunity Employer.

  • Technical Support Specialist

    2 weeks ago

    Rockville, Maryland, United States ConsultNet Full time

    Position: Tier I Technical Support Specialist (MS 365 / Incident Response & Problem Management)Type: Long-Term ContractLocation: 100% Remote / Anywhere US (EST hours)Job Overview:The main responsibility of a Technical Support Specialist is to deliver technical support to end users of computer systems. We are seeking a proficient Technical Support Specialist...

  • Technical Support Specialist

    1 week ago

    Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK Inc. operates at the forefront of innovation and mission support by leveraging our extensive expertise across federal markets. Our commitment to a digital-first approach enables us to enhance capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are tailored to modernize,...

  • Technical Support Specialist

    1 week ago

    Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK, Inc. operates at the forefront of innovation and mission-driven solutions, leveraging extensive expertise in federal markets. Our commitment to a digital-first approach enhances our capabilities in application development, digital transformation, enterprise IT, and scientific services. We design our solutions to modernize, automate,...

  • Technical Support Specialist

    2 weeks ago

    Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK Inc. operates at the forefront of innovation and mission-driven solutions, leveraging extensive expertise across federal markets. Our commitment to a digital-first approach enables us to enhance capabilities in application development, digital transformation, enterprise IT, and scientific services. We aim to modernize, automate, secure, and...

  • Veterinary Cardiology Specialist

    1 week ago

    Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About the Role:CVCA Rockville - Cardiology Specialist is seeking a highly skilled and dedicated Veterinary Cardiology Specialist to join our team. As a key member of our cardiac team, you will play a vital role in providing exceptional patient care and contributing to the success of our practice.Responsibilities:Assist cardiologists with key technical work,...

  • Veterinary Cardiology Specialist

    1 week ago

    Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About the Role:CVCA Rockville - Cardiology Specialist is seeking a highly skilled and dedicated Veterinary Cardiology Specialist to join our team. As a key member of our cardiac team, you will play a vital role in providing exceptional patient care and contributing to the success of our practice.Responsibilities:Assist cardiologists with key technical work,...

  • Tier III Technical Support Specialist

    6 days ago

    Rockville, Maryland, United States InfoStructures, Inc. Full time

    Job DescriptionJob Summary:We are seeking a highly motivated and experienced IT Helpdesk Specialist to join our team at InfoStructures, Inc. As a key member of our technical support team, you will provide top-notch support services to our commercial clients, ensuring their IT needs are met with efficiency and expertise.Key Responsibilities:Provide on-site...

  • Technical Support Specialist

    2 weeks ago

    Rockville, Maryland, United States SYSARC INCC Full time

    Job OverviewPosition: Support Desk/NOC TechnicianWe are a dynamic Managed Service Provider in the DC region seeking skilled Support Desk Technicians to enhance our workforce. Our organization boasts a diverse team and a distinctive culture that emphasizes collaboration and exceptional customer service, focusing on aligning technology with the operational...

  • Technical Support Specialist

    2 weeks ago

    Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK, Inc. operates at the forefront of innovation and mission fulfillment by leveraging our extensive expertise across federal markets. Our commitment to a digital-first approach enables us to deliver advanced solutions in application development, digital transformation, enterprise IT, and scientific services. We aim to modernize, automate,...

  • Technical Support Specialist 1

    2 weeks ago

    Rockville, Maryland, United States Dataprise Full time

    Job OverviewPosition Summary: The Service Desk Engineer plays a crucial role within our Technical Engineering Center (TEC), delivering remote technical assistance to our clientele in a 24/7 operational framework. In this role, you will tackle a diverse array of technical challenges while collaborating with a vibrant and cooperative team. A commitment to...

  • Veterinary Care Specialist

    1 week ago

    Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About CVCA Rockville - Cardiology SpecialistWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at CVCA Rockville - Cardiology Specialist. As a Veterinary Care Specialist, you will play a vital role in providing exceptional patient care and support to our clients and their pets.Key Responsibilities:Provide...

  • Electrical Engineer

    2 days ago

    Rockville, Maryland, United States Sapphire Ventures Full time

    About the RoleWe are seeking a highly skilled Electrical Engineer to join our team at Sapphire Ventures as a Fleet Technical Specialist. In this role, you will be responsible for providing technical expertise and support to our fleet operations team.Key ResponsibilitiesTechnical Support: Provide technical assistance and guidance to the fleet operations team...

  • Administrative Support Specialist

    4 days ago

    Rockville, Maryland, United States CMT Services Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CMT Services, Inc. As an Administrative Support Specialist, you will provide administrative support to our office, ensuring the smooth operation of our daily activities.Key ResponsibilitiesDocument Management: Maintain and update digital...

  • Administrative Support Specialist

    2 weeks ago

    Rockville, Maryland, United States Strategic Technology Institute, Inc Full time

    Job OverviewThe Strategic Technology Institute, Inc. is in search of an Administrative Support Specialist to enhance the efficiency of our operations. This role will provide vital assistance to the Office Manager, ensuring smooth reception functions and collaboration with Human Resources and Recruiting.The Administrative Support Specialist will engage in a...

  • Customer Support Specialist

    2 weeks ago

    Rockville, Maryland, United States Addison Group Full time

    Position: Customer Support SpecialistLocation: RemotePay: $18-$22/ HourType: 6 Month ContractAbout the Role:Our organization is looking for a dedicated and articulate Customer Support Specialist to join our team on a contractual basis. In this role, you will serve as the primary point of contact for our esteemed clients, delivering outstanding service...

  • Customer Support Specialist

    2 weeks ago

    Rockville, Maryland, United States Addison Group Full time

    Position: Customer Support SpecialistLocation: RemotePay: $18-$22/ HourType: 6 Month ContractAbout the Role:Our organization is in search of dedicated and articulate Customer Support Specialists to provide outstanding service in a contract role. As a key point of contact for our esteemed clients, you will deliver exceptional assistance through various...

  • Desktop Support Specialist

    5 days ago

    Rockville, Maryland, United States LCG, Inc. Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at LCG, Inc. as a member of our IT support team. The successful candidate will provide technical support to our clients, troubleshooting and resolving issues related to desktop, laptop, and mobile devices.Key ResponsibilitiesProvide end-user support for a variety of...

  • Medical Support Specialist

    1 week ago

    Rockville, Maryland, United States Comprehensive Primary Care Full time

    Job SummaryComprehensive Primary Care is seeking a highly skilled and compassionate Medical Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our patients.Key ResponsibilitiesMedical Charting and Record-Keeping: Accurately and efficiently record patient...

  • Veterinary Care Specialist

    1 week ago

    Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About CVCA Rockville - Cardiology SpecialistWe are a leading provider of veterinary cardiac care, seeking a skilled and compassionate Veterinary Assistant to join our team.Job SummaryThe Veterinary Assistant will play a vital role in the care of our patients, clients, and referring veterinarians. This position requires a high level of technical skill,...

  • Executive Support Specialist

    1 day ago

    Rockville, Maryland, United States Pediatric Nursing Certification Board Full time

    About the RoleThe Pediatric Nursing Certification Board (PNCB) is seeking a highly skilled and organized Executive Support Specialist to join our team. As a key member of our Executive Office, you will provide high-level administrative support to our Chief Executive Officer (CEO) and other senior staff.Key ResponsibilitiesAdministrative Support: Provide...