Tier III Technical Support Specialist

7 days ago


Rockville, Maryland, United States InfoStructures, Inc. Full time
Job Description

Job Summary:

We are seeking a highly motivated and experienced IT Helpdesk Specialist to join our team at InfoStructures, Inc. As a key member of our technical support team, you will provide top-notch support services to our commercial clients, ensuring their IT needs are met with efficiency and expertise.

Key Responsibilities:

  • Provide on-site and remote support services to clients in Windows 10 and 2008/2012/2016/2019 server environments
  • Respond to technical requests and resolve entry-level user issues in a timely manner
  • Visit client sites for desktop deployments and troubleshooting as needed
  • Enter help desk tickets and provide ongoing communications with clients regarding status and resolution
  • Complete other duties as assigned by management

Requirements:

  • Five years plus (5+) providing Microsoft helpdesk support, preferably in a consulting environment
  • One years plus (1+) providing Microsoft server systems administration support, preferably in a consulting environment
  • CompTIA A+ or Net+ certification REQUIRED
  • Microsoft MCP certification REQUIRED
  • MCSA/MCDST certification desired
  • Bachelor degree desired

Preferred Skills:

  • Strong problem-resolution skills
  • Understanding and past experience working in an IT consulting environment supporting a wide range of clients
  • Ability to understand and categorize technical problems
  • Organization skills to keep multiple tasks prioritized
  • Ability to work in a fast-paced environment
  • Outstanding phone and people skills
  • Remote and on-site problem-resolution skills
  • Excellent oral and written communication skills

Working Environment:

You will work at our headquarters office in Rockville, MD or at a client site in MD/DC/VA area each day. Hours are Monday through Friday, 9:00 a.m. to 6:00 p.m.

Benefits:

We offer a comprehensive benefits package that includes paid vacation, personal/sick days, employee health insurance coverage, and a 401(k)/profit sharing plan.



  • Rockville, Maryland, United States ConsultNet Full time

    Position: Tier I Technical Support Specialist (MS 365 / Incident Response & Problem Management)Type: Long-Term ContractLocation: 100% Remote / Anywhere US (EST hours)Job Overview:The main responsibility of a Technical Support Specialist is to deliver technical support to end users of computer systems. We are seeking a proficient Technical Support Specialist...

  • IT Support Specialist

    22 hours ago


    Rockville, Maryland, United States Creative Financial Staffing Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Creative Financial Staffing. As an IT Support Specialist, you will provide technical assistance to our clients, ensuring their technology needs are met in a timely and efficient manner.Key ResponsibilitiesProvide Tier 1+ technical support to clients across multiple...


  • Rockville, Maryland, United States SYSARC INCC Full time

    Job OverviewPosition: Support Desk/NOC TechnicianWe are a dynamic Managed Service Provider in the DC region seeking skilled Support Desk Technicians to enhance our workforce. Our organization boasts a diverse team and a distinctive culture that emphasizes collaboration and exceptional customer service, focusing on aligning technology with the operational...


  • Rockville, Maryland, United States Leidos Full time

    Job SummaryLeidos is seeking a highly skilled and customer-focused technical representative to provide systems administration and deskside technical support at our customer site as a Deskside Technician (Tier 2).Key ResponsibilitiesProvide primary point of contact and responsible for providing customer operational desk-side break fix support tasks and...


  • Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK Inc. operates at the forefront of innovation and mission support by leveraging our extensive expertise across federal markets. Our commitment to a digital-first approach enables us to enhance capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are tailored to modernize,...


  • Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK, Inc. operates at the forefront of innovation and mission-driven solutions, leveraging extensive expertise in federal markets. Our commitment to a digital-first approach enhances our capabilities in application development, digital transformation, enterprise IT, and scientific services. We design our solutions to modernize, automate,...


  • Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK Inc. operates at the forefront of innovation and mission-driven solutions, leveraging extensive expertise across federal markets. Our commitment to a digital-first approach enables us to enhance capabilities in application development, digital transformation, enterprise IT, and scientific services. We aim to modernize, automate, secure, and...


  • Rockville, Maryland, United States Dataprise Full time

    Job OverviewPosition Summary: The Technical Support Specialist plays a crucial role within our Technical Engineering Center (TEC), delivering remote assistance to Dataprise clients in a continuous operational environment. In this role, you will tackle a diverse range of technical challenges while collaborating with a vibrant, team-oriented atmosphere. A...


  • Rockville, Maryland, United States Dataprise Full time

    Job OverviewPosition Summary: The Service Desk Engineer plays a crucial role within our Technical Engineering Center (TEC), delivering remote technical assistance to our clientele in a 24/7 operational framework. In this role, you will tackle a diverse array of technical challenges while collaborating with a vibrant and cooperative team. A commitment to...


  • Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About the Role:CVCA Rockville - Cardiology Specialist is seeking a highly skilled and dedicated Veterinary Cardiology Specialist to join our team. As a key member of our cardiac team, you will play a vital role in providing exceptional patient care and contributing to the success of our practice.Responsibilities:Assist cardiologists with key technical work,...


  • Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About the Role:CVCA Rockville - Cardiology Specialist is seeking a highly skilled and dedicated Veterinary Cardiology Specialist to join our team. As a key member of our cardiac team, you will play a vital role in providing exceptional patient care and contributing to the success of our practice.Responsibilities:Assist cardiologists with key technical work,...


  • Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK, Inc. operates at the forefront of innovation and mission fulfillment by leveraging our extensive expertise across federal markets. Our commitment to a digital-first approach enables us to deliver advanced solutions in application development, digital transformation, enterprise IT, and scientific services. We aim to modernize, automate,...


  • Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About CVCA Rockville - Cardiology SpecialistWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at CVCA Rockville - Cardiology Specialist. As a Veterinary Care Specialist, you will play a vital role in providing exceptional patient care and support to our clients and their pets.Key Responsibilities:Provide...

  • Electrical Engineer

    3 days ago


    Rockville, Maryland, United States Sapphire Ventures Full time

    About the RoleWe are seeking a highly skilled Electrical Engineer to join our team at Sapphire Ventures as a Fleet Technical Specialist. In this role, you will be responsible for providing technical expertise and support to our fleet operations team.Key ResponsibilitiesTechnical Support: Provide technical assistance and guidance to the fleet operations team...


  • Rockville, Maryland, United States CMT Services Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CMT Services, Inc. As an Administrative Support Specialist, you will provide administrative support to our office, ensuring the smooth operation of our daily activities.Key ResponsibilitiesDocument Management: Maintain and update digital...


  • Rockville, Maryland, United States Strategic Technology Institute, Inc Full time

    Job OverviewThe Strategic Technology Institute, Inc. is in search of an Administrative Support Specialist to enhance the efficiency of our operations. This role will provide vital assistance to the Office Manager, ensuring smooth reception functions and collaboration with Human Resources and Recruiting.The Administrative Support Specialist will engage in a...


  • Rockville, Maryland, United States Addison Group Full time

    Position: Customer Support SpecialistLocation: RemotePay: $18-$22/ HourType: 6 Month ContractAbout the Role:Our organization is looking for a dedicated and articulate Customer Support Specialist to join our team on a contractual basis. In this role, you will serve as the primary point of contact for our esteemed clients, delivering outstanding service...


  • Rockville, Maryland, United States Addison Group Full time

    Position: Customer Support SpecialistLocation: RemotePay: $18-$22/ HourType: 6 Month ContractAbout the Role:Our organization is in search of dedicated and articulate Customer Support Specialists to provide outstanding service in a contract role. As a key point of contact for our esteemed clients, you will deliver exceptional assistance through various...


  • Rockville, Maryland, United States LCG, Inc. Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at LCG, Inc. as a member of our IT support team. The successful candidate will provide technical support to our clients, troubleshooting and resolving issues related to desktop, laptop, and mobile devices.Key ResponsibilitiesProvide end-user support for a variety of...


  • Rockville, Maryland, United States Comprehensive Primary Care Full time

    Job SummaryComprehensive Primary Care is seeking a highly skilled and compassionate Medical Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our patients.Key ResponsibilitiesMedical Charting and Record-Keeping: Accurately and efficiently record patient...