Tier III Technical Support Specialist
7 days ago
Job Summary:
We are seeking a highly motivated and experienced IT Helpdesk Specialist to join our team at InfoStructures, Inc. As a key member of our technical support team, you will provide top-notch support services to our commercial clients, ensuring their IT needs are met with efficiency and expertise.
Key Responsibilities:
- Provide on-site and remote support services to clients in Windows 10 and 2008/2012/2016/2019 server environments
- Respond to technical requests and resolve entry-level user issues in a timely manner
- Visit client sites for desktop deployments and troubleshooting as needed
- Enter help desk tickets and provide ongoing communications with clients regarding status and resolution
- Complete other duties as assigned by management
Requirements:
- Five years plus (5+) providing Microsoft helpdesk support, preferably in a consulting environment
- One years plus (1+) providing Microsoft server systems administration support, preferably in a consulting environment
- CompTIA A+ or Net+ certification REQUIRED
- Microsoft MCP certification REQUIRED
- MCSA/MCDST certification desired
- Bachelor degree desired
Preferred Skills:
- Strong problem-resolution skills
- Understanding and past experience working in an IT consulting environment supporting a wide range of clients
- Ability to understand and categorize technical problems
- Organization skills to keep multiple tasks prioritized
- Ability to work in a fast-paced environment
- Outstanding phone and people skills
- Remote and on-site problem-resolution skills
- Excellent oral and written communication skills
Working Environment:
You will work at our headquarters office in Rockville, MD or at a client site in MD/DC/VA area each day. Hours are Monday through Friday, 9:00 a.m. to 6:00 p.m.
Benefits:
We offer a comprehensive benefits package that includes paid vacation, personal/sick days, employee health insurance coverage, and a 401(k)/profit sharing plan.
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