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Veterinary Care Specialist

2 months ago


Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time
About CVCA Rockville - Cardiology Specialist

We are a leading provider of veterinary cardiac care, seeking a skilled and compassionate Veterinary Assistant to join our team.

Job Summary

The Veterinary Assistant will play a vital role in the care of our patients, clients, and referring veterinarians. This position requires a high level of technical skill, attention to detail, and excellent communication skills.

Responsibilities
  • Provide compassionate care to our clients and patients
  • Perform all duties in accordance with company policies and procedures
  • Anticipate the needs of the doctor and ensure the efficiency of appointment flow, care of emergency patients, and complete medical record keeping
  • Prepare and maintain the exam rooms and treatment areas
  • Admit and perform physical history and blood pressure checks as needed on all patients
  • Patient Triage
  • Administer oral medications
  • Compassionately and effectively handle pets, even when large or difficult, to ensure the safety and prevent injury of the patient, clients, and personnel
  • Perform venipuncture and ensure that blood work is properly recorded, sent out, and invoiced
  • Effectively position for and take radiographs
  • Perform electrocardiograms
  • Handle Holter placement and removal and related tasks, including data submission, processing results, and medical record keeping
  • Prepare medications and prescriptions for dispensing as directed by the doctor
  • Discharge all patients in-house and outpatient; review the diagnosis, treatment recommendations, and follow-up care with the owner
  • Ensure that all owners receive proper medications and/or prescriptions upon departure
  • Possess good computer skills and demonstrate accuracy in inputting details
  • Communicate in written form (email, patient medical notes, etc.) with proper grammar, punctuation, and spell-check
  • Maintain appropriate medical records for appointments and consultations
  • Maintain and monitor the message board: post messages for doctors and technicians, process messages by contacting pcDVMs/clients, and update medical records as needed
  • Maintain appropriate invoices for all procedures
  • Troubleshoot office equipment (load paper, clear jams, replace toner, use of check scanner, CC machine, print/scan/fax, computers, medical equipment)
  • Assist in the training of new teammates
  • Understand and carry out oral and written directions
  • Effectively communicate and maintain positive and cooperative relationships with doctors, team members, and members of affiliated services
  • Answer telephones and address client inquiries regarding hospital policies, basic animal care questions, cost of routine procedures and products, and scheduling appointments
  • Receive and relay telephone, fax, and email messages accurately and promptly
  • Prepare client invoices and obtain payments for services performed
  • Conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks
  • Perform delegated tasks assigned by the team leader
  • Travel to a secondary office may be required
  • Perform other duties as assigned
Requirements
  • High school diploma or equivalent
  • Minimum of 18 years old
  • Minimum two years of experience as a veterinary assistant (desirable but not required)
  • Computer knowledge required, including proficiency with MS Word, MS Excel, Paint, photos, Google Drive/Sheets/Docs, PDF/CutePDF, keyboarding, instant messaging, and email
Benefits
  • Pay scale of $24.00/hr based on experience
  • Health Care Plan (Medical, Dental, & Vision)
  • Retirement Plan (401K)
  • Life Insurance (Basic, Voluntary, & AD&D)
  • Short Term Disability
  • Paid Time Off
  • Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
  • Teledoc
  • Discounted Veterinary Care
  • EAP (Employee Assistance Program)