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Veterinary Care Specialist
2 months ago
We are a leading provider of veterinary cardiac care, seeking a skilled and compassionate Veterinary Assistant to join our team.
Job SummaryThe Veterinary Assistant will play a vital role in the care of our patients, clients, and referring veterinarians. This position requires a high level of technical skill, attention to detail, and excellent communication skills.
Responsibilities- Provide compassionate care to our clients and patients
- Perform all duties in accordance with company policies and procedures
- Anticipate the needs of the doctor and ensure the efficiency of appointment flow, care of emergency patients, and complete medical record keeping
- Prepare and maintain the exam rooms and treatment areas
- Admit and perform physical history and blood pressure checks as needed on all patients
- Patient Triage
- Administer oral medications
- Compassionately and effectively handle pets, even when large or difficult, to ensure the safety and prevent injury of the patient, clients, and personnel
- Perform venipuncture and ensure that blood work is properly recorded, sent out, and invoiced
- Effectively position for and take radiographs
- Perform electrocardiograms
- Handle Holter placement and removal and related tasks, including data submission, processing results, and medical record keeping
- Prepare medications and prescriptions for dispensing as directed by the doctor
- Discharge all patients in-house and outpatient; review the diagnosis, treatment recommendations, and follow-up care with the owner
- Ensure that all owners receive proper medications and/or prescriptions upon departure
- Possess good computer skills and demonstrate accuracy in inputting details
- Communicate in written form (email, patient medical notes, etc.) with proper grammar, punctuation, and spell-check
- Maintain appropriate medical records for appointments and consultations
- Maintain and monitor the message board: post messages for doctors and technicians, process messages by contacting pcDVMs/clients, and update medical records as needed
- Maintain appropriate invoices for all procedures
- Troubleshoot office equipment (load paper, clear jams, replace toner, use of check scanner, CC machine, print/scan/fax, computers, medical equipment)
- Assist in the training of new teammates
- Understand and carry out oral and written directions
- Effectively communicate and maintain positive and cooperative relationships with doctors, team members, and members of affiliated services
- Answer telephones and address client inquiries regarding hospital policies, basic animal care questions, cost of routine procedures and products, and scheduling appointments
- Receive and relay telephone, fax, and email messages accurately and promptly
- Prepare client invoices and obtain payments for services performed
- Conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks
- Perform delegated tasks assigned by the team leader
- Travel to a secondary office may be required
- Perform other duties as assigned
- High school diploma or equivalent
- Minimum of 18 years old
- Minimum two years of experience as a veterinary assistant (desirable but not required)
- Computer knowledge required, including proficiency with MS Word, MS Excel, Paint, photos, Google Drive/Sheets/Docs, PDF/CutePDF, keyboarding, instant messaging, and email
- Pay scale of $24.00/hr based on experience
- Health Care Plan (Medical, Dental, & Vision)
- Retirement Plan (401K)
- Life Insurance (Basic, Voluntary, & AD&D)
- Short Term Disability
- Paid Time Off
- Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
- Teledoc
- Discounted Veterinary Care
- EAP (Employee Assistance Program)