Returns Operations Specialist

2 weeks ago


Somerset, New Jersey, United States Insight Global Full time

Position: Reverse Logistics Analyst

Location: Somerset, NJ - Hybrid Schedule

Contract Duration: 18 months (with potential for extension)

Qualifications:

High School diploma is mandatory; Bachelor's degree is preferred.

Essential Skills:


• Excellent analytical and technical abilities


• Strong verbal and written communication skills


• Advanced proficiency in Microsoft Excel


• Competent in Microsoft Word and PowerPoint


• Quick adaptability to new software and applications


• Proven teamwork and collaboration skills


• Familiarity with SAP and BW systems


• Proficient in English, both written and spoken

The Reverse Logistics Analyst is tasked with the efficient and accurate processing of expired returns from trade customers. Responsibilities will be executed in adherence to all relevant federal, state, and local regulations, including FDA, DEA, SOX, and J&J Quality Standards.

Key Responsibilities:

  • Oversee all SAP-related transactions for the management of returned goods at the designated Returns Center.
  • Issue credits to direct-purchasing customers for compliant returns in line with the J&J Return Goods Policy.
  • Ensure precise pricing for all pharmaceutical returns.
  • Collaborate with third-party returns providers to ensure timely closure of all financial periods in compliance with SOX regulations.
  • Monitor returns monthly, maintaining detailed records including UPC/NDC, Lot Code, Quantity, Returning Customer, Processing Date, and Reason for Return.
  • Generate ad hoc return reports for key stakeholders, including Commercial, Finance, Logistics, and Revenue Reconciliation teams.
  • Support internal audits conducted by the Quality Assurance and Finance teams.

Compensation:

Hourly rate ranges from $23 to $28, with variations based on experience, skills, and educational background.

Benefits commence on the 31st day of employment and include medical, dental, and vision insurance, as well as options for HSA, FSA, and DCFSA accounts, along with access to a 401k retirement plan with employer matching. Employees in this role are also eligible for paid sick leave and other forms of paid time off as mandated by applicable laws.



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