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Software Partners Operations Specialist II

2 months ago

Somerset, New Jersey, United States SHI International Full time
Job Summary

The Software Partner Operations Specialist II - Tier 2 position is a critical role within the department, responsible for supporting our key partners, including Adobe, Citrix, Novell, and IBM. The successful candidate will be well-versed in the Software Partner Operations discipline and will be responsible for processing orders, managing pricelists, and handling any inside sales issues or concerns related to these partners.



This position reports to a Manager and will be based in the SHI Somerset Office location.


About SHI International

SHI International Corp. is a global provider of IT solutions and services, with a strong commitment to diversity and a concierge approach to helping organizations solve their technology needs. As a minority- and woman-owned enterprise, we pride ourselves on our inclusive culture and opportunities for growth and development.



As a Software Partner Operations Specialist II - Tier 2, you will be part of a dynamic team that is dedicated to delivering exceptional results and exceeding customer expectations. You will have the opportunity to work with a wide range of technologies and systems, including SharePoint, Customer Relationship Management, Entitlement Management System, and Microsoft Dynamics AX Order Processing Tool.


Key Responsibilities
  • Process daily credit requests for assigned vendors, primarily Adobe
  • Work directly with partners and sales teams to address any order issues
  • Re-format and post Adobe and Douglas Stewart price lists on a monthly basis
  • Run daily reports for all Adobe and Douglas Stewart vendors in all companies
  • Check daily rejected Adobe orders and Douglas Stewart orders
  • Check daily Electronic Data Interchange Purchase Order transmissions to Adobe and Douglas Stewart to ensure orders made it over successfully
  • Run multiple queries in Microsoft Dynamics AX to ensure all processes are running correctly
  • Higher level escalations and training responsibilities for new hires

Requirements
  • 12 months of tenure on the team in a Tier 1 position or 1 year Inside/Outside experience or Partner Sales Support experience
  • Bachelor's Degree or relevant work experience required
  • Excellent documented performance and functional understanding of Advanced Order Processes
  • Basic understanding of Cloud Order process and In arrears billing

Preferred Skills
  • Excellent organization and time management skills
  • Strong attention to detail and ability to work within a team environment
  • Ability to work in a pressure-filled environment and communicate effectively
  • Ability to understand and process a high volume of orders for various partners
  • Ability to work directly with partners and run daily reports for all partners
  • Ability to handle complex order processing issues and train new employees

Compensation and Benefits

The estimated annual pay for this position is $40,000 - $45,000, dependent on job-related knowledge, skills, experience, and market location. Benefits may include medical, vision, dental, 401K, and flexible spending.


SHI International is an Equal Employment Opportunity employer and welcomes applications from diverse candidates.