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Customer Care Associate

2 months ago

Des Moines, Iowa, United States Service Legends Full time
Position Overview

The Customer Service Representative plays a crucial role in managing incoming client inquiries and organizing service appointments.

This role also involves making outbound calls to both club members and non-club members to ensure that a minimum of three calls are conducted daily for each technician.

Key Responsibilities
  • Handle an average of 90 calls daily, encompassing both incoming and outgoing communications.
  • Ensure precise scheduling and provide backup support for dispatching and debriefing tasks.
  • Assist in coordinating sales leads effectively.

This position primarily allows for remote work, with the expectation of occasional office attendance as required.