Customer Service Ambassador

2 months ago


Des Moines, Iowa, United States Enterprise Holdings Full time
About the Role

Enterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and Greet Customers: Welcome customers in a professional and friendly manner, ensuring a positive first impression.
  • Provide Superior Customer Service: Offer personalized assistance, answer questions, and resolve issues in a timely and efficient manner.
  • Facilitate Rental Process: Verify and document necessary driver information, ensuring a smooth and timely rental experience.
  • Offer Additional Services: Provide directions, maps, local area information, and other relevant services to enhance the customer experience.
  • Communicate Effectively: Answer incoming calls, respond to customer inquiries, and provide information and resolution in a clear and concise manner.
  • Assess Rental Condition: Evaluate the condition of rental vehicles upon return, identifying any issues or damage.
  • Notify Management: Inform management of any customer or vehicle-related issues, ensuring prompt attention and resolution.
Requirements
  • Age Requirement: Must be at least 18 years old.
  • Customer Service Experience: Must have a strong background in customer service and sales.
  • Driving Record: Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Work Authorization: Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
  • Schedule Flexibility: Must be able to work the schedules listed above.


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