Service Coordination Representative

2 weeks ago


Des Moines, Iowa, United States Service Legends Full time
Position Overview

The Customer Service Representative plays a vital role in managing client interactions through various communication channels. This position is primarily focused on handling incoming service inquiries and organizing appointments effectively.

Key Responsibilities
  • Manage a high volume of client calls, averaging around 90 calls daily, both incoming and outgoing.
  • Conduct outbound calls to both club members and non-members to ensure daily service targets are met.
  • Accurately schedule appointments and provide support for dispatching and debriefing tasks.
  • Assist in coordinating sales leads to enhance customer engagement.

This role offers the flexibility of working remotely for the majority of the time, with occasional requirements to attend the office as necessary. The ideal candidate will demonstrate strong communication skills and a commitment to delivering exceptional service.



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