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Customer Service Associate

2 months ago

Des Moines, Iowa, United States Wingstop Full time

Join the Wingstop Family

At Wingstop, we are dedicated to providing an exceptional flavor experience to our customers. Our menu is crafted with fresh, high-quality ingredients, featuring our signature wings, hand-cut seasoned fries, and a variety of delectable sides. If you have a passion for flavor and customer service, Wingstop is the perfect place for you.

Position: Customer Service Associate

As a Customer Service Associate at Wingstop, you will be an integral part of our team, responsible for taking and processing customer orders efficiently. Effective communication with team members and kitchen staff is vital to ensure that orders are fulfilled promptly. In addition to managing cash transactions, you will also assist customers with their inquiries, ensure food items are available, and contribute to a positive team atmosphere in our dynamic environment.

Important Note:

This job description provides a general overview of the role and is not exhaustive. It reflects our commitment to equal employment opportunities for all individuals.

Perks of Joining Us:

  • Employee discounts
  • Complimentary meals
  • Flexible working hours

Additional Requirements:

Previous experience in a cashier or restaurant role is preferred.

Food Handler Certification is mandatory.

Key Skills and Qualifications:

Proficient in using computers and POS systems.

Strong cash handling skills.

Professional, courteous, and dependable demeanor, even in fast-paced situations.

Excellent interpersonal and customer service abilities.

Exhibits integrity, honesty, and accountability.

Primary Responsibilities:

Greet and assist customers with their orders, both in-person and via phone.

Accurately process transactions and provide product information to customers.

Ensure timely preparation of orders and conduct quality checks.

Maintain cleanliness and organization within the work area.

Adhere to safety and sanitation protocols.

Address customer concerns promptly and professionally.

Ensure customers leave with a positive experience at Wingstop.

Become a part of Wingstop and contribute to our mission of delivering delicious wings and sides, making us one of the fastest-growing brands in the industry. At Wingstop, we believe in more than just wings; we strive to create an unforgettable flavor experience that keeps our customers returning for more.