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Customer Service Ambassador

2 months ago

Des Moines, Iowa, United States Modern Aviation Full time
Job Summary

Modern Aviation is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our private and corporate aviation clientele.

Key Responsibilities
  • Provide Proactive Service: Deliver personalized service to our clients, ensuring their needs are met and exceeded.
  • Coordinate Services: Arrange services including hotel, catering, and ground transportation, as well as coordinate aircraft services such as fuel and hangar storage.
  • Manage Customer Requests: Effectively manage customer requests, providing solutions and resolving issues in a timely and professional manner.
  • Communicate Effectively: Communicate via air-to-ground radio, ground-to-ground radio, and other forms of communication, ensuring clear and concise information is shared with clients and team members.
  • Educate and Inform: Educate clients on available services, promotions, and programs, ensuring they are aware of all options and benefits.
  • Process Invoices: Process customer invoices, ensuring accurate and timely payment.
  • Resolve Issues: Answer customer questions and resolve issues, providing solutions and ensuring client satisfaction.
  • Build Relationships: Build and establish relationships with local service providers, ensuring seamless service delivery.
  • Maintain Lobby Appearance: Maintain the lobby appearance, ensuring it is clean and well-stocked with snacks and beverages.
  • Flight Tracking: Perform flight tracking via online databases, ensuring timely services and accurate information.
Requirements
  • Age Requirement: Must be 18 years of age.
  • Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with clients and team members.
  • Technical Skills: Intermediate knowledge of Microsoft Office products, with the ability to learn and adapt to new systems and technologies.
  • Decision-Making: Ability to make fast decisions, using judgment consistent with company policies, standard operating procedures, and safety regulations.
  • Negotiation and Sales Skills: Negotiation and sales skills, with the ability to build relationships and close deals.
  • Reliable Multitasking: Reliable multitasking skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Valid Driver's License: Valid driver's license, with the ability to drive company vehicles.
Preferred Qualifications
  • Customer Service Experience: Previous customer service experience, with a focus on delivering exceptional service and building strong relationships.
  • Aircraft Knowledge: Basic knowledge of various aircraft types and servicing, with the ability to provide expert advice and guidance.
Company Overview

Modern Aviation is a private equity-backed platform company launched in 2018, focused on the fixed-based operator (FBO) sector. We are rapidly growing through bolt-on FBO acquisitions and have significant additional committed capital from Apollo Management and Tiger Infrastructure Partners to continue to grow the business through future acquisitions, capacity expansion at our existing locations, and development of selective greenfield FBOs in the United States and the Caribbean.

Reports to

Customer Service Manager

Supervisory Responsibility

This job has no supervisory responsibilities.

FLSA Status

This position is nonexempt.

Work Environment

This job operates in a professional office environment, with a focus on delivering exceptional service to our clients.

Travel

This position requires no travel.

Physical Requirements

This job requires frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions, with the ability to perform tasks in all types of weather conditions.

EEO Statement

Modern Aviation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws.