Director, Industry Insights
4 weeks ago
At NielsenIQ, we deliver the most complete understanding of consumer buying behavior and reveal new pathways to growth. We are seeking a Director to lead our Industry Insights team.
This is a client-facing position that requires being onsite once a week. As a Director, you will lead a team of Client Managers, ACMs, and Analysts, guiding and coaching them to support clients in analyzing data through the use of NielsenIQ tools and services. You will be responsible for driving NielsenIQ's CS Industry Insights mission for your team through the delivery of Thought Leadership and ensuring the team delivers as per the relevant KPIs/success metrics.
Key Responsibilities:- Lead a team of analytics associates successfully, guiding, coaching, and developing team members to ensure high standards of performance and professional competencies.
- Own CS Industry Insights mission for your team through the delivery of Thought Leadership.
- Ensure the team delivers as per the relevant KPIs/success metrics.
- Partner closely with the Account Lead to transform the customer experience for all clients of your team.
- Drive Service Model and JBPs execution strongly.
- Ensure all team members complete the Academy in time and with success, developing probing skills to identify and uncover the most important business questions for clients.
- Continuously guide and coach the team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations.
- Manage or guide your team to manage 'clients' expectations' in project scoping, prioritization, time management, and adhering to JBP priorities.
- Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for clients.
- Lead generation: Display a full understanding of all NielsenIQ portfolio of services and products as well as 'incremental offerings', and identify, create, and convert opportunities to incremental sales through strong client relationships and partnerships with Consultants.
- Proactively partner with necessary senior stakeholders to prevent potential roadblocks and to remove them when they arise.
- Drive customer satisfaction, ensuring the team delivers the best in class analyses and relevant and impactful insights.
- Be a bi-lingual (CPS+RMS) team leader/strategist:
- Demonstrate an everyday Consumer-driven marketing culture.
- Probe and provoke clients to more business questions to analyze consumer behavior.
- Generate CPS Leads (upsell contracts, ad-hoc, CAS).
- Persuade win-back clients on NielsenIQ's superior CPS proposition.
- 5+ years of experience in the CPG industry and/or related sales, category management, market research.
- Prior experience with NielsenIQ (or similar) solutions preferred in the analytics space, including POS/Panel data.
- Experience in leading or coaching teams.
- Strong analytical mind and excellent numerical skills.
- Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
- Digital savvy.
- Fast learner of concepts/tools/analyses.
- Display the ability to incorporate deep industry knowledge and Thought Leadership into analyses.
- Proficiency in pulling, analyzing, and incorporating all NielsenIQ data sources that are relevant to clients – i.e. RMS, Homescan, Omni, Spectra, etc.
- Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks in order to drive usage.
- Ability to coach others in data analyses and working with the NielsenIQ tools.
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