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Service Advisor

2 months ago

Houston, Texas, United States Sonic Powersports Full time
Job Summary

Sonic Powersports is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Schedule Service Appointments
    • Coordinate with customers to schedule service appointments and obtain necessary information
    • Ensure accurate and timely scheduling of service work
  • Provide Exceptional Customer Service
    • Greet customers in a friendly and professional manner
    • Provide clear and concise information about service work and estimated costs
    • Address customer concerns and resolve issues in a timely and professional manner
  • Manage Service Workflows
    • Coordinate with service technicians to ensure efficient and effective service work
    • Monitor progress of service work and communicate with customers regarding any changes or updates
  • Meet Sales and Revenue Goals
    • Identify opportunities to sell additional services and products to customers
    • Meet or exceed sales and revenue targets
Requirements
  • Experience
    • Minimum 2 years of experience in a dealership or service-related role
  • Skills
    • Excellent customer service and communication skills
    • Strong organizational and time management skills
    • Ability to work in a fast-paced environment and meet deadlines
  • Education
    • High school diploma or equivalent required
What We Offer
  • Competitive Compensation and Benefits
    • Competitive salary and benefits package
  • Opportunities for Advancement
    • Opportunities for career growth and advancement within the company