Service Advisor

2 weeks ago


Houston, Texas, United States Gillman Companies Full time
{"title": "Service Advisor", "description": "Job Summary

We are seeking a skilled Service Advisor to join our team at the Gillman Companies. As a Service Advisor, you will be the face of our service department, responsible for greeting customers, understanding their repair needs, and ensuring their satisfaction.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for every customer
  • Act as a liaison between customers and our Service Technicians, keeping customers informed of repair times, estimates, and vehicle readiness
  • Upsell additional services using low-pressure, high-integrity methods
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints, escalating issues to the Service Manager as needed
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards
  • Competitive compensation and benefits package
  • A great working environment with a team of professionals
  • Opportunities for advancement and professional growth
  • Discounts on vehicle purchases
  • Outstanding customer service skills and a positive attitude
About Us

The Gillman Companies have been a family-owned and operated group of automobile dealerships since 1938. With over 70 years of success, we have grown to become one of the largest retail automotive groups in America. Our commitment to customer satisfaction remains paramount, and we are dedicated to providing an exceptional experience for every customer.

", "company": "Gillman Companies"}
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