Service Advisor

3 days ago


Houston, Texas, United States PrideStaff Full time
Service Advisor Job Description

PrideStaff is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, developing new client accounts, and achieving annual sales and gross profit targets.

Key Responsibilities:
  • Prospect and develop new client accounts through cold calling, canvassing, and leveraging your territory and network.
  • Negotiate pricing levels and encourage business dealings with the Company.
  • Achieve annual sales and gross profit targets for assigned accounts.
  • Assist in the collection of past-due accounts and ensure timely payments from clients.
  • Monitor and analyze competitor's price lists and products, making recommendations for inclusion in the Company product line.
  • Initiate and process requests for repair services, advise customers on necessary service for routine maintenance, and help identify mechanical problems.
  • Prepare repair orders, write brief descriptions of problems, and explain work performed and charges to customers.
  • Manage customer complaints in a professional manner and determine causes of operating errors.
  • Determine specialized product needs and services by collaborating directly with customers, suggest add-on sales to increase average transactions, and keep customers apprised of work progress.
  • Keep current on new products and product updates and perform other duties as assigned by management.

Requirements:

  • Must be able to manage customer complaints in a professional manner.
  • Must be able to determine causes of operating errors and decide what to do about it.
  • Must follow all company safety policies and procedures, and immediately report all accidents to a manager or supervisor.

Compensation: Up to $22.00 per hour.


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