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Customer Experience Ambassador

2 months ago

Concord, North Carolina, United States Dave & Buster Full time
Job Summary

We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at Dave & Buster's. As a Customer Experience Ambassador, you will be responsible for delivering an unparalleled guest experience through exceptional service, ensuring that every guest leaves with a positive impression of our establishment.

Key Responsibilities
  • Provide Exceptional Guest Service: Greet guests with a smile and a friendly attitude, ensuring that every guest feels welcome and valued.
  • Manage Guest Flow: Effectively manage guest flow to minimize wait times and ensure a seamless experience.
  • Assist with Game and Food Service: Provide assistance with game and food service, including answering questions and making recommendations.
  • Maintain a Clean and Organized Environment: Ensure that the Winner's Circle area is clean, organized, and well-stocked at all times.
  • Collaborate with Team Members: Work closely with other team members to ensure that every guest receives exceptional service.
  • Meet Sales and Service Goals: Meet or exceed sales and service goals, ensuring that every guest has a positive experience.
Requirements
  • Age Requirement: Must be at least 16 years of age.
  • Physical Demands: Must be able to stand for long periods of time, move about the facility, and lift up to 30 pounds.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
Benefits
  • Competitive Hourly Rate: $7.25 - $10.25 per hour.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within the company.