Casual Bartender

Role: Bartender

Department: Food & Beverage

Supervisor: Food & Beverage Director

Objective: Deliver exceptional service to our patrons across all Food and Beverage sectors, emphasizing bartending within the dining establishment.

At Hay Creek Hotels, we pride ourselves on our unique "Host Philosophy," which empowers each team member to cultivate the necessary skills to provide excellent hospitality beyond their primary duties.

This multi-tasking capability allows our Host Associates to ensure that guests at Hay Creek properties feel secure and confident that their service expectations will be surpassed.

Key Responsibilities:

• Welcome, guide, seat, and take orders from food and beverage patrons.
• Serve guests in alignment with company standards.
• Provide warmth and hospitality akin to welcoming guests into your own home.
• Maintain a consistent liquor inventory and communicate needs to the relevant manager.
• Participate in the creation of, and be knowledgeable about, all wine and beer selections.
• Contribute to the development of, and be knowledgeable about, specialty cocktail offerings.
• Make pairing recommendations.
• Open and serve bottled wine according to service standards.
• Pour wine, beer, and mixed drinks following established guidelines.
• Implement safe serving practices, including cutting off customers, suggesting food items, and ensuring responsible drinking.
• Obtain necessary certification for state liquor regulations.
• Set up temporary or banquet bars efficiently.
• Prepare garnishes and mix ingredients prior to shifts.
• Adhere to all pouring standards and recipes.
• Operate effectively during peak service times and high-pressure situations.
• Check in with guests throughout their meal to ensure satisfaction with food, service, and atmosphere.
• Be well-versed in menu items and related materials.
• Maintain cleanliness and organization of all work areas and equipment.
• Complete assigned side work thoroughly and efficiently.
• Utilize suggestive selling techniques to enhance check averages.
• Assist in resolving guest complaints and communicate issues to the appropriate supervisor.
• Perform any reasonable tasks as requested by supervisors.
• Foster positive relationships with kitchen and front-of-house staff.
• Prepare and present bills to customers using the point of sale system (POS).
• Process payments from customers, including cash, credit, or room charges, and settle bills using the POS system.
• Ensure guest safety and accurate billing when processing room charges.
• Complete all opening, side-work, and closing checklists and duties related to the shift.
• Reconcile cash, accurately charge credit cards, and make appropriate cash deposits at the end of the shift.
• Check out with the manager upon shift completion.
• Actively participate in company promotions as required.
• Maintain cleanliness and safety in all dining areas and storage spaces.
• Engage in daily staff meetings and training sessions.
• Communicate daily specials and specialty menus to guests.
• Deliver food in accordance with the expected timing of courses.
• Assist in training new staff and support colleagues as needed.
• Promote a positive teamwork environment by assisting team members.
• Be aware of food allergies and communicate effectively with guests regarding their needs.
• Address each guest using the S.E.A.C. method: Smile, Eye contact, Acknowledge, and Close with kindness.
• Attend all scheduled meetings and training sessions.
• Understand and adhere to all safety and security protocols, including emergency procedures and reporting policies.
• Comply with all time and attendance policies.
• Follow all uniform, dress code, and appearance standards.

Physical Requirements:

• Ability to stand for extended periods (up to 8 hours).
• Ability to walk for a significant portion of the shift.
• Ability to lift and move items weighing up to 80 lbs.
• Ability to navigate stairs regularly throughout the shift.
• Ability to bend frequently during the shift.
• Ability to carry service trays weighing up to 50 lbs.
• Ability to perform repetitive manual tasks.
• Ability to respond quickly to guest needs.
• Ability to communicate effectively and accurately.
• Ability to read, write, understand, and speak English.

Work Environment:

• Hotel property with approximately 32 guest rooms.
• Work primarily in a restaurant and kitchen setting.
• Engage in both group and individual tasks.
• Observe and practice all safety protocols.
• Work in various areas of the hotel, including exposure to extreme temperatures.
• Work outdoors with exposure to weather conditions.
• Handle various hazardous materials safely.

This job description outlines the primary responsibilities of the position. Additional duties may be assigned as necessary to meet the needs of the hotel and its guests. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.