Restaurant General Manager
6 days ago
We are seeking a highly motivated and experienced Food and Beverage Manager to lead our front of house team at the Centennial Hotel and Granite Restaurant & Bar. As a key member of our management team, you will be responsible for overseeing all aspects of food and beverage operations, including service staff management, customer relations, and financial performance.
Key Responsibilities- Service Staff Management:
- Directly manage service staff, including interviewing, hiring, training, coaching, reviews, scheduling, discipline, motivation, and terminations.
- Create and maintain relationships with clients and guests in our restaurant, bar, room service, and banquet areas.
- Customer Relations:
- Create and maintain an exceptional guest experience while motivating and training our staff to provide a 'Delight and Surprise' atmosphere.
- Lead the team to ensure outstanding internal and external customer service standards.
- Financial Performance:
- Take responsibility for the financial success of the F&B department, including budgets, labor management, creating cost controls, forecasting, efficient inventory management, controlling expenses, and creating inventive promotions to develop revenue streams.
- Maintain all Point of Sale (POS) systems, including updating pricing, making adjustments, entering specials, maintaining counts, and using the time clock system.
- Beverage Program:
- Take ownership of the beverage program, including creating and developing drink menus, vendor relations, bar inventory and controls, and other related tasks.
- Health, Sanitation, Safety, and Security:
- Supervise all health, sanitation, safety, and security laws, policies, and procedures in all F&B departments/hotel.
- 2+ years of recent Restaurant Supervisor/Management experience.
- Banquet or Hotel F&B experience a plus.
- Prior experience in New England region, familiar with New Hampshire market/clientele.
- Ability to expedite, greet, and host guests, and act as a server as needed.
- Proficient in MS Office, including intermediate to advanced skill level using Outlook, Word, and Excel programs.
- Instinctive computer skills, quickly able to adapt and learn new technologies.
- Proven ability to control costs pursuant to the annual operating budget.
- Must have excellent verbal and written communication skills.
- Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast-paced and demanding environment.
- Must have flexibility with schedule to include evenings and weekends.
- Ability to furnish appropriate state-mandated certifications.
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