Customer Onboarding Team Leader

2 weeks ago

Atlanta, Georgia, United States Qualio Full time
Job OverviewAbout Qualio

At Qualio, we are dedicated to empowering teams in the life sciences sector to successfully launch and scale products that save lives. Our mission is realized through our comprehensive quality management platform that connects and integrates the entire life science ecosystem. Trusted by numerous highly regulated international clients, we serve a diverse range of organizations, from cutting-edge computational biology firms to well-known entities in mRNA vaccine development.

Our team operates in a fully remote environment, with members located across more than ten countries.

What is the Role?

As the Customer Onboarding Team Leader, you will be instrumental in creating an outstanding customer experience that emphasizes rapid value delivery and high satisfaction. You will oversee a global team of Customer Onboarding Managers who guide clients through essential onboarding projects. This vital initial phase in the customer journey at Qualio is crucial for ensuring successful product launches and promoting ongoing engagement and value realization on our platform.

Key Responsibilities
  • Lead and manage a global team of Customer Onboarding Managers (COMs), effectively balancing team workloads, removing obstacles, and managing client expectations.
  • Continuously enhance the onboarding process by gaining a thorough understanding of customer profiles and the Qualio product to ensure successful large-scale launches.
  • Collaborate with cross-functional teams to improve the customer onboarding experience through product enhancements and process optimizations.
  • Act as the primary representative for customer onboarding to GTM partners, including sales support, content creation, and customer case studies.
  • Leverage data analytics to pinpoint areas for improvement while showcasing team performance and its broader impact on company objectives.
  • Recruit, retain, and develop a high-performing team. Design and maintain a comprehensive onboarding curriculum that minimizes time to productivity through effective training. Foster a team culture centered on accountability, collaboration, continuous improvement, and growth.
Required Skills
  • 1-3 years of experience in a leadership or mentoring role, demonstrating the ability to influence and gain followership.
  • 3+ years of experience in a B2B SaaS environment.
  • 3-5 years of experience managing customer engagements with strong project management capabilities.
  • Proven ability to de-escalate situations to achieve mutually beneficial outcomes.
  • Strong presentation skills, with the ability to effectively communicate in front of large audiences.
  • Demonstrated capacity to work collaboratively across functions towards common goals while influencing without direct authority.
  • Adept at communicating technical concepts to both technical and non-technical audiences.
  • Willingness to collaborate with team members across different countries and time zones, requiring flexibility in scheduling.
  • Ability to adapt quickly to changing priorities and conditions, effectively managing complexity and maintaining focus on key objectives.
Benefits
  • Competitive salary structure.
  • 401k matching program.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible spending accounts for health and dependent care, along with short and long-term disability insurance.
  • Unlimited paid time off policy.
  • Company-provided allowance for home office supplies.
  • 12 weeks of paid parental leave.
  • Opportunity to contribute to life-saving product development.
Inclusivity Statement

We recognize that women and individuals from diverse backgrounds may hesitate to apply unless they meet every qualification listed. We are committed to fostering a diverse and inclusive workplace and are primarily focused on finding the best candidate for the role. We encourage applicants from all backgrounds to apply, even if they do not meet every single qualification.

  • Customer Onboarding Team Leader

    1 week ago

    Atlanta, Georgia, United States Qualio Full time

    Job OverviewAbout UsQualio is dedicated to empowering teams in the life sciences sector to successfully launch and scale products that save lives. We achieve this by developing a comprehensive quality management platform that connects and integrates the entire life science ecosystem. Our platform is trusted by numerous highly regulated international clients,...

  • Customer Onboarding Team Leader

    2 weeks ago

    Atlanta, Georgia, United States Qualio Full time

    Job OverviewAbout QualioQualio is dedicated to empowering teams in the life sciences sector to launch and scale products that save lives. We achieve this by providing a comprehensive quality management platform that connects the entire life science ecosystem. Our platform is trusted by numerous highly regulated international clients, from cutting-edge...

  • Concierge Team Leader

    2 weeks ago

    Atlanta, Georgia, United States The Gathering Spot Full time

    Job OverviewAs the Concierge Team Leader, you will play a pivotal role in guiding the concierge team towards excellence. Your leadership will be essential in ensuring that the daily operations run smoothly and that all tasks are executed with professionalism.Key Responsibilities:Task Management: Distribute and oversee the completion of assignments from...

  • Customer Service Team Leader

    1 week ago

    Atlanta, Georgia, United States State of Georgia Full time

    Position Overview:The State of Georgia is actively seeking a qualified individual for the role of Customer Service Team Leader within the State Health Benefit Plan (SHBP). This position plays a critical role in overseeing a dedicated team of Customer Service Representatives who address inquiries and service requests from members across the state.About the...

  • Team Leader

    2 weeks ago

    Atlanta, Georgia, United States Domino's Pizza LLC Full time

    Join Our Team as an Assistant Manager! At Domino's Pizza LLC, we are looking for a dedicated Assistant Manager to support our restaurant operations. In this role, you will: Recruit and Hire: Assist in the process of attracting, interviewing, and onboarding new team members. Team Development: Provide coaching and guidance to fellow team members on store...

  • Customer Support Team Leader

    2 weeks ago

    Atlanta, Georgia, United States SevenRooms Full time

    The Team & RoleWe are seeking a dynamic and seasoned Customer Support Team Leader to guide our dedicated support team in North America. Your primary responsibility will be to oversee daily operations, manage a team of support representatives, and ensure that our customers receive timely, effective, and empathetic assistance. This position will report...

  • Mobile Onboarding Manager

    3 weeks ago

    Atlanta, Georgia, United States Smarsh Full time

    We are seeking a motivated technician for our Onboarding team. This role deploys technical configurations for new and existing customers and owns their onboarding experience with Smarsh.Must have a fundamental knowledge and understanding of mobile devices and communication channelsWhat will you do?Manage the day-to-day operations of the Mobile Onboarding...

  • Talent Onboarding Advisor

    2 weeks ago

    Atlanta, Georgia, United States Passion to Care Full time

    Passion to Care - Overview:We are looking for a motivated and skilled Employee Onboarding Coordinator to become a vital part of our organization.The Employee Onboarding Coordinator will be instrumental in facilitating a smooth transition for new caregivers, guiding them from their initial referral submission through orientation and complete integration into...

  • Employee Onboarding Coordinator

    1 week ago

    Atlanta, Georgia, United States Passion to Care Full time

    Passion to Care - Overview:We are looking for a motivated and skilled Employee Onboarding Coordinator to become a vital part of our organization.The Employee Onboarding Coordinator will be essential in facilitating a smooth transition for new caregivers, guiding them from their initial referral submission through orientation and complete integration into our...

  • Catering Team Leader

    2 weeks ago

    Atlanta, Georgia, United States Compass Group Poland Sp. z o.o. Full time

    Bon AppetitWe are excited to announce immediate openings for full-time CATERING TEAM LEADER positions.Job Overview: As a Catering Team Leader, you will play a crucial role in overseeing catering operations, ensuring that all events are executed flawlessly. Your leadership will guide the catering staff in delivering exceptional service to our clients.Key...

  • Restaurant Team Leader

    3 days ago

    Atlanta, Georgia, United States Chick-fil-A Full time

    Job DescriptionJob Title: Restaurant Team LeaderJob Summary:We are seeking a highly motivated and experienced Restaurant Team Leader to join our team at Chick-fil-A. As a Team Leader, you will be responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our...

  • Project Manager

    3 days ago

    Atlanta, Georgia, United States Performive Full time

    Job Description**About the Company**Performive is a leading provider of cloud solutions, engineering resources, and Devoted Customer Support to mid-sized companies across the globe. Our clients face challenges in delivering on internal processes and customer expectations due to limited internal IT staff and fixed budgets. We partner with these companies to...

  • Senior Claims Team Leader

    2 weeks ago

    Atlanta, Georgia, United States Hiscox USA Full time

    Job Type:PermanentJoin Hiscox and Shape the FutureThe Senior Claims Team Leader is a pivotal first-line management role focused on enhancing team performance by cultivating, guiding, and inspiring a dedicated group of high-achieving claims professionals.Key Responsibilities:Foster employee engagement and professional development within the team.Monitor and...

  • Culinary Team Leader

    2 weeks ago

    Atlanta, Georgia, United States Sterling Culinary Management Full time

    We are looking for a passionate and skilled Culinary Team Leader who can create a welcoming, friendly, and genuine atmosphere for all our patrons by delivering outstanding service and top-notch hospitality consistently.Key Responsibilities:• Facilitate training and assessment of all kitchen staff utilizing Sterling's culinary training resources.• Foster...

  • Gallery Team Leader

    5 days ago

    Atlanta, Georgia, United States Restoration Hardware Full time

    Job Summary:We are seeking a highly motivated and experienced Gallery Team Leader to join our team at Restoration Hardware. As a key member of our leadership team, you will be responsible for driving business results through team engagement, empowerment, and accountability.Key Responsibilities:Lead and develop high-performing teams to promote a positive and...

  • New Client Onboarding Associate

    2 weeks ago

    Atlanta, Georgia, United States The Edwards Law Group Full time

    The Edwards Law Group is expanding, and we are looking for a dedicated full-time legal client relations specialist to become a vital part of our team. In this role, you will engage with potential clients, demonstrating empathy while gathering essential information about their cases. You will oversee the onboarding process for new clients, ensuring accurate...

  • Shift Leader

    3 days ago

    Atlanta, Georgia, United States Moon Capital Full time

    Job OverviewMoon Capital is seeking a highly motivated and experienced Shift Leader to join our team at Smoothie King. As a key member of our operations team, you will be responsible for leading a team of team members and ensuring seamless store operations.Key ResponsibilitiesTeam LeadershipLead a team of team members to achieve sales and customer...

  • Shift Leader

    3 days ago

    Atlanta, Georgia, United States Moon Capital Full time

    Job OverviewMoon Capital is seeking a highly motivated and experienced Shift Leader to join our team at Smoothie King. As a key member of our operations team, you will be responsible for leading a team of team members and ensuring the smooth operation of our store.Key ResponsibilitiesTeam LeadershipLead a team of team members to achieve sales and customer...

  • Team Leader

    2 weeks ago

    Atlanta, Georgia, United States Moon Capital Full time

    Career Opportunity - Shift Leader at Smoothie KingMoon Capital LLCAs a Shift Leader at Smoothie King, you will play a vital role in guiding Team Members to achieve excellence in service and product delivery. Your leadership will be essential in maintaining seamless operations during shifts.Key ResponsibilitiesDecision-MakingExhibit confidence in making...

  • Maintenance Team Leader

    1 week ago

    Atlanta, Georgia, United States McCormick & Company Full time

    At McCormick, we pride ourselves on being a global leader in the world of herbs, spices, seasonings, and condiments. Our commitment to excellence drives us to seek individuals who can contribute their unique talents to our team. With a workforce of 14,000 dedicated employees worldwide, McCormick is recognized as a fantastic place to build a career. We are...