Administrative Assistant
1 week ago
About NorthPort Heating and Air Conditioning
NorthPort Heating and Air Conditioning is a family-owned heating and air conditioning service provider located in Jacksonville, Florida. We have made our company successful by building long-term relationships with our customers and offering them continued support even after the completion of our services. Our company's philosophy is simple: Treat every customer with respect as if they were our only customer.
Here at NorthPort, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us.
About the Role
We are seeking a highly skilled and customer-focused Administrative Assistant to join our team. As an Administrative Assistant, you will be the voice of our company, providing superb customer service to our clients and helping keep our HVAC office running smoothly. Your primary responsibilities will include answering phones, scheduling with customers, and dispatching technicians.
You will also be responsible for entering and preparing work orders in our database, preparing billing and invoices, and handling collections. Additionally, you will follow up with incoming work orders and any emails. With pride, you will keep the office clean and organized. You will love that you get to interact with people every day and enjoy keeping busy.
Responsibilities
- Provide exceptional customer service to clients via phone and in person
- Answer phones, schedule appointments, and dispatch technicians
- Enter and prepare work orders in our database
- Prepare billing and invoices
- Handle collections
- Follow up with incoming work orders and emails
- Keep the office clean and organized
Requirements
- Customer service or office experience
- Accurate date entry skills
- Strong knowledge of Microsoft Word, Excel, and Google Docs
Two years of customer service and office experience are preferred but multiple factors will be taken into consideration. Do you have excellent verbal and written communication skills? Are you team-oriented but also able to work well independently? Do you have a strong work ethic? Are you organized and able to effectively prioritize multiple tasks? Do you thrive in a fast-paced work environment? Can you maintain a professional image and demeanor at all times? Are you dependable, responsible, and reliable? If so, you might just be perfect for this role.
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