U-Haul Customer Experience Expert

6 days ago


Charleston, West Virginia, United States U-Haul Full time
Why Join U-Haul? At U-Haul, we're passionate about providing exceptional customer service and making a positive impact in our communities. As a valued member of our team, you'll have the opportunity to work with a dynamic and supportive group of individuals who share your commitment to excellence. Plus, with our comprehensive training programs and competitive benefits package, you'll have everything you need to succeed in your career.

Job Description: As a U-Haul Customer Experience Expert, you will be responsible for delivering exceptional customer service, managing rentals and inventory, and maintaining equipment on the lot. This role requires a high level of attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment. If you have a passion for helping others and enjoy working in a collaborative team setting, we encourage you to apply for this exciting opportunity

Responsibilities:
  • Deliver exceptional customer service to ensure customers receive the help they need throughout their journey with U-Haul.
  • Manage rentals and inventory using smartphone-based technology.
  • Maintain equipment on the lot, including checking fluid levels.
  • Prepare rental invoices and accept equipment returned from rentals.
  • Perform other duties as assigned.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Compensation and Benefits: $50,000 - $70,000 per year, depending on experience. Comprehensive benefits package, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, Dave Ramsey's SmartDollar program.

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