Customer Service Expert

3 days ago


Charleston, West Virginia, United States Lotus Technology Group Full time
Job Title: Customer Service Expert

Location: South Charleston, WV

We are seeking a highly skilled Customer Service Expert to join our team at Lotus Technology Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.

Key Responsibilities:
  • Providing timely and effective solutions to customer inquiries and issues.
  • Negotiating and completing sales/service orders from customers.
  • Working with customers patiently, tactfully, and efficiently.
  • Informing customers of various fees and adjustments.


Requirements:
  • 1+ years of experience in a customer-facing role.
  • Excellent communication, interpersonal, analytical, and problem-solving skills.
  • Basic math skills, data entry skills, and sales aptitude.
  • Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.


Estimated Salary: $45,000 - $60,000 per year, depending on experience.

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