Customer Service Expert
3 days ago
Location: South Charleston, WV
We are seeking a highly skilled Customer Service Expert to join our team at Lotus Technology Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.
Key Responsibilities:
- Providing timely and effective solutions to customer inquiries and issues.
- Negotiating and completing sales/service orders from customers.
- Working with customers patiently, tactfully, and efficiently.
- Informing customers of various fees and adjustments.
Requirements:
- 1+ years of experience in a customer-facing role.
- Excellent communication, interpersonal, analytical, and problem-solving skills.
- Basic math skills, data entry skills, and sales aptitude.
- Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.
Estimated Salary: $45,000 - $60,000 per year, depending on experience.
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