Customer Service Experience Expert

3 weeks ago


Charleston, West Virginia, United States E-Zen Comp Full time
Job Title: Customer Service Experience Expert

Estimated Salary: $45,000 - $60,000 per year

About the Role:

E-Zen Comp is seeking a highly skilled Customer Service Experience Expert to join our team in South Charleston, WV. As a key member of our customer-facing team, you will be responsible for providing exceptional service to customers via phone, promoting products and services, and ensuring a positive experience at every interaction.

Key Responsibilities:
  1. Promote and sell products and services to existing and new customers.
  2. Provide an excellent customer experience through active listening, empathy, and problem-solving skills.
  3. Negotiate and complete save/service order requests from customers.
  4. Work with customers patiently, tactfully, and efficiently to resolve issues and meet their needs.
Requirements:
  • Outstanding customer service skills with excellent communication, interpersonal, analytical, and problem-solving abilities.
  • Basic math skills, data entry skills, and sales aptitude.
  • Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.
  • Ability to multitask in a fast-paced environment.
Preferred Qualifications:
  • Previous customer service experience in a high-volume environment.
  • 2+ years of call center experience or equivalent required.
  • 1 yr contact center and 1 yr retention experience preferred.


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