Customer Experience Specialist

2 days ago


Charleston, West Virginia, United States Hendrick Automotive Group Full time

**About Us:**

Hendrick Automotive Group is a leading retailer of new and used vehicles, with a focus on providing exceptional customer experiences. We are committed to building long-term relationships with our customers and employees.

**The Job:**

We are seeking a Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and improving overall customer satisfaction.

**Responsibilities:**

  • Provide exceptional customer service and resolve customer complaints
  • Improve customer satisfaction through effective problem-solving and communication
  • Collaborate with other teams to provide seamless customer experiences
  • Meet or exceed customer satisfaction targets

**Requirements:**

  • High school diploma or equivalent required; associate's degree or higher preferred
  • Previous experience in customer-facing role desired
  • Excellent communication and interpersonal skills

**Salary Range:**

The estimated salary range for this position is $45,000 - $65,000 per year, depending on experience.



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