Customer Experience Specialist
2 days ago
**About Us:**
Hendrick Automotive Group is a leading retailer of new and used vehicles, with a focus on providing exceptional customer experiences. We are committed to building long-term relationships with our customers and employees.
**The Job:**
We are seeking a Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and improving overall customer satisfaction.
**Responsibilities:**
- Provide exceptional customer service and resolve customer complaints
- Improve customer satisfaction through effective problem-solving and communication
- Collaborate with other teams to provide seamless customer experiences
- Meet or exceed customer satisfaction targets
**Requirements:**
- High school diploma or equivalent required; associate's degree or higher preferred
- Previous experience in customer-facing role desired
- Excellent communication and interpersonal skills
**Salary Range:**
The estimated salary range for this position is $45,000 - $65,000 per year, depending on experience.
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