Customer Experience Manager
3 days ago
Bank of America is seeking an experienced Relationship Banker to join our team in Charleston Market. As a Relationship Banker, you will play a critical role in driving responsible growth and delivering exceptional customer experiences.
About the Job
We are looking for a highly motivated and results-driven individual who can build strong relationships with clients and help them achieve their financial goals. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Engage clients in the lobby to educate and assist with conducting transactions through self-service resources.
- Accurately and efficiently process cash transactions for clients as needed.
- Build deep relationships with clients to gain in-depth knowledge of their financial and life priorities.
- Connect clients to solutions that meet their financial goals.
- Execute the bank's risk culture and strive for operational excellence.
- Grow business knowledge and network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
Requirements
- An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
- Excellent communication and interpersonal skills.
- Able to learn and adapt to new information and technology platforms.
- Strong critical thinking and problem-solving skills.
- Ability to manage time and capacity effectively.
- Confident in identifying solutions for new and existing clients based on their needs.
- Experience in financial services and knowledge of financial services industry, products, and solutions (desired).
What We Offer
- A competitive salary range of $45,000 - $65,000 per year, depending on experience.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to make a meaningful impact on our clients' lives.
About Us
Bank of America is a leader in the financial services industry, dedicated to helping our clients achieve their financial goals. We offer a wide range of products and services, including banking, investing, and credit cards. Our commitment to responsible growth and community involvement sets us apart from other companies.
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