Customer Service and Equipment Expert

3 weeks ago


Charleston, West Virginia, United States Thoroughbred Express Full time
Customer Service and Equipment Expert

About Our Team
We are a team of dedicated professionals at Thoroughbred Express, passionate about delivering exceptional customer experiences and maintaining the highest standards of quality in our automated car wash services. We are seeking a skilled and customer-focused Customer Service and Equipment Expert to join our team.

Estimated Salary: $38,000 - $50,000 per year

Job Description:
We are looking for an individual who is enthusiastic about providing outstanding customer service and has a strong understanding of equipment operation. As a Customer Service and Equipment Expert, you will be responsible for educating customers on our services, assisting with payment, and maintaining equipment performance. You will also collaborate with peers and site management to ensure a seamless customer experience and efficient facility operation.

Key Responsibilities:
- Provide excellent customer service and educate customers on our services
- Assist customers with payment and resolve any issues
- Maintain knowledge of equipment operation and perform regular maintenance tasks
- Collaborate with peers and site management to ensure seamless customer experiences and efficient facility operation

Requirements:
- Display courteous and professional attitude towards customers and colleagues
- Work while standing over long periods (6+ hours) and lift items of moderate weight (10+ pounds)
- Maintain work expectations outdoors in all weather conditions
- Possess valid and current driver's license

What We Offer:
- Competitive salary range ($38,000 - $50,000 per year)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

Benefits:
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays

Desirable Qualifications:
- Previous experience in a car wash or related industry

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