Customer Experience Advocate
4 days ago
We are seeking a skilled Customer Retention Specialist to join our team at Coforge. This is a full-time, onsite opportunity at our office location in South Charleston, WV.
The ideal candidate will have problem-solving skills and the ability to turn any situation into a great customer experience. The role combines elements of customer service and sales, requiring strong communication and negotiation skills.
Key Responsibilities:
- Promote and sell products and services
- Provide exceptional customer service via phone
- Negotiate and complete save/service order requests from customers
- Work with customers patiently, tactfully, and efficiently
- Accurately inform customers of various fees and adjustments
- Provide options to customers based on product and service needs
- Active listening skills
- Ability to follow tactical call flows to optimize the customer experience
Requirements:
- Outstanding customer service and negotiating skills
- Excellent communication, interpersonal, analytical, and problem-solving skills
- Basic data entry skills and sales aptitude
- Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills
- Ability to multitask in a fast-paced environment
Preferred Qualifications:
- Previous customer service experience in a high-volume environment
- 2+ years of call center experience or equivalent required
- 1 year contact center and 1 year retention experience preferred
- High school diploma or equivalent
Compensation: $40,000 - $60,000 per annum, depending on experience
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